Customer Support Representative

1 day ago

Melbourne, Victoria, Australia AutumnCare Full time $60,000 - $90,000 per year

Customer Support Representative – AutumnCare (Part of OneTouch Health Group) Location: Melbourne, VIC 

Employment Type: Full-time, Permanent 

Salary: Commensurate with experience

**About Us** 

AutumnCare, part of the OneTouch Health Group, provides digital care management software to support aged care and community care providers across Australia. Our mission is to empower care teams with intuitive technology that improves care outcomes and simplifies compliance.

**About the Role** 

We are looking for a Customer Support Representative to join our Melbourne-based team. In this role, you will be the first point of contact for client queries, ensuring a seamless customer experience from start to resolution.

**Your Responsibilities**

- Respond to customer enquiries via Zendesk, email, phone or Teams.

- Troubleshoot user issues and provide accurate system guidance.

- Own each customer query end-to-end, escalating when required.

- Maintain clear and accurate records of interactions.

- Share user feedback to support product enhancements.

- Support implementation and onboarding activities when needed.

- Contribute to team goals, KPIs and continuous improvement.

**What You'll Bring**

Previous customer-facing or support role experience 

Strong digital literacy and ability to learn new software 

Excellent written and verbal communication 

Empathetic, supportive and solutions-focused approach 

Strong time management and attention to detail

**Desirable But Not Essential**

- Qualifications in Business, IT, Health or similar 

- Experience in aged care or healthcare environments

**Why Work With Us?**

Purpose-driven role improving care outcomes 

Supportive and collaborative team culture 

Career development across the OneTouch Health Group (Ireland, UK, Australia) 

Remote Work 

Wellness initiatives, training, and employee support programmes

**Apply Now** 

If you're passionate about helping others and want to make a real impact in the care industry, we'd love to hear from you.

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