Customer Support Representative

4 days ago

Melbourne, Victoria, Australia Connecteam Full time $80,000 - $120,000 per year
 

Who Connecteam is:

Connecteam is a fast-growing startup on a mission to change the mobile and low tech employees workforce experience. With over 2.7B remotely workers across the globe, the challenges and capabilities for advancement are endless. Our business management platform helps thousands of businesses thrive by taking away the daily hustle and complexities of managing teams, so they can have the peace of mind to grow and run their business.

There is a great opportunity to work with a successful company with a large customer community and huge potential for growth.

If you are enthusiastic about technology, customer satisfaction, and enjoy problem-solving, we encourage you to join our team and make a meaningful impact on the success of our customers and the company.

About the Job:

As a Customer Support Representative you will be part of a team, dedicated to effectively communicating with our clients. The team is responsible for ensuring that our clients are utilizing the app in the best way possible, helping them troubleshoot and solve day-to-day problems while enhancing customer satisfaction. During your day-to-day, you will communicate with our clients by taking care of incoming tickets and prioritize effectively to ensure clients get the best service. 

Your main responsibilities will include:

  • Being the main point of contact for our customers through various communication channels to ensure their success and satisfaction.
  • Delivering fast service while maintaining a high performance level. 
  • Educating the clients on the best practices in Connecteam according to their business needs.
  • Providing live feedback to the Customer Success team regarding missing capabilities, feature requests, time spenders, etc.

 What we require:

  • At least 1 year of experience in a customer support role or client facing environment (provided support in writing).
  • Superb written and verbal communication skills.
  • Service-oriented personality with a can-do attitude and strong problem-solving skills.
  • Tech-savvy with a Startup mentality that includes working in a dynamic and fast paced environment.
  • A team player that enjoys getting and providing feedback, sharing ideas, and constantly improving together.
  • Positive attitude, empathy, and high energy
  • Independency and time management skills. 
  • Ability to work hybrid in office in Melbourne and remotely from Mon-Fri - must.

Let's work towards success as a team

  • Our company offers a remote working model.
  • We provide comprehensive Training & Development, including a structured onboarding process that will bring you up to speed on everything you need to know. This will give you a solid platform to launch your career from.
  • We are committed to your success and will provide you with a Mac laptop and any necessary equipment to ensure you have the tools you need to excel.

We are accepting applications from employees located in Melbourne with willingness and ability to work on site 3 days per week.

  • Customer Support Representative

    6 hours ago

    Melbourne, Victoria, Australia AutumnCare Full time $60,000 - $90,000 per year

    Customer Support Representative – AutumnCare (Part of OneTouch Health Group) Location: Melbourne, VIC  Employment Type: Full-time, Permanent  Salary: Commensurate with experience **About Us**  AutumnCare, part of the OneTouch Health Group, provides digital care management software to support aged care and community care providers across Australia. Our...

  • Customer Support Representative

    6 days ago

    Melbourne, Victoria, Australia Connecteam Full time $60,000 - $90,000 per year

     Who Connecteam is:Connecteam is a fast-growing startup on a mission to change the mobile and low tech employees workforce experience. With over 2.7B remotely workers across the globe, the challenges and capabilities for advancement are endless. Our business management platform helps thousands of businesses thrive by taking away the daily hustle and...

  • Customer Care Representative

    6 days ago

    Melbourne, Victoria, Australia Probe CX Full time $60,000 - $90,000 per year

    We are excited to announce that we are expanding our team and seeking passionate Customer Care Representatives to join us in our dynamic work environment.This role offers a fantastic opportunity for individuals who thrive in a fast-paced setting and want to be part of a culture that values fun, respect, integrity, innovation, and transparency.As a Customer...

  • Customer Service Representative

    3 hours ago

    Melbourne, Victoria, Australia pay Full time $50,000 - $80,000 per year

    Customer Service RepresentativeWe're changing the way businesses manage payments and rewards. Since our first transaction in 2021, we've onboarded over 50,000 businesses, processed billions in payments, and issued billions of rewards points. As we continue to scale in Australia and launch into the US under , our mission is simple: to turn every payment into...

  • Customer Care Representative

    6 days ago

    Melbourne, Victoria, Australia Probe CX Full time $60,000 - $90,000 per year

    At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • Customer Service Representative

    6 days ago

    Melbourne, Victoria, Australia BlueScope Full time

    Job Description BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We're driven by innovation and are proud that the technologies in our products and brands, like COLORBOND steel, inspire and protect everything from hospitals and bridges to stadiums and homes.The OpportunityCome and discover the...

  • Customer Service Representative

    2 weeks ago

    Melbourne, Victoria, Australia Scape Full time $40,000 - $60,000 per year

    THE IDEAL CANDIDATEAre you a passionate Customer Service Representative looking to join a team of legends? If you love a role filled with variety, where each day brings new challenges and rewards, you've found your perfect fit at Scape.As a Customer Service Representative, you'll be the face of Scape, delivering top-notch service and support to our residents...

  • Business Customer Representative

    2 weeks ago

    Melbourne, Victoria, Australia NAB - National Australia Bank Full time $60,000 - $90,000 per year

    Business Customer RepresentativeJob number: 802430Primary position location: VIC- Melbourne innerCategory: Banking & Financial ServicesCategory: Business BankingCategory: Call Centre/Contact CentreWork type: Permanent Full timeClosing at: Oct :55 AEDTFavouriteLaunch your NAB career with full training, coaching and a clear development pathway.Work in a...

  • Customer Service Representative

    5 hours ago

    Melbourne, Victoria, Australia Recoveriescorp Full time $60,000 - $80,000 per year

    493335Boxhill, VIC, Australia, 3128Fixed-TermFull-timeWhat's in it for you;Vibrant Workplace: Be part of a fun, supportive, and inclusive team environment where culture matters.Wellbeing First: Enjoy perks like employee discounts, health and wellness initiatives, 24/7 EAP support, and discounted health insurance.Recharge & Celebrate: Take an annual...

  • Customer Service Representative

    2 weeks ago

    Melbourne, Victoria, Australia Abco Products Full time $40,000 - $120,000 per year

    Join a national leader in cleaning and hygiene solutions.Abco Products is a leading national supplier of cleaning and hygiene products, proudly serving a diverse range of clients across Australia and New Zealand. We're currently seeking an experienced and enthusiastic Customer Service Representative to join our growing team based in Truganina, VIC.If you're...