Current jobs related to Full Time Customer Engagement Representative - Parramatta Park, Queensland - Parramatta Toyota

  • Licensing Representative

    3 weeks ago

    Parramatta Park, Queensland, Australia NSW Department of Customer Service Full time

    Join to apply for the Licensing Representative role at NSW Department of Customer ServiceJoin to apply for the Licensing Representative role at NSW Department of Customer ServiceNSW Department of Customer Service provided pay rangeThis range is provided by NSW Department of Customer Service. Your actual pay will be based on your skills and experience —...

  • Customer Service Representative

    1 week ago

    Parramatta Park, Queensland, Australia Randstad Australia Full time

    Customer Service Representative - ParramattaJoin to apply for the Customer Service Representative role at Randstad AustraliaYour new companyJoin this established organisation in their Parramatta office who are committed to providing the best service and assistance to new and existing customers. This financial institution specialise in servicing customers\'...

  • Customer Service Representative

    1 week ago

    Parramatta Park, Queensland, Australia Aboriginal Health Council of Western Australia Full time

    OverviewJoin a friendly and welcoming team in Customer ExperienceFull time, permanent role based from Parramatta Head OfficeLevel 3E $84,068.46 + super (Enterprise Agreement)About the RoleAs a Customer Experience Representative for Sydney Water, you'll be the first point of contact for our customers, managing inbound calls on our Hub faults line. Your goal...

  • Customer Experience Representative

    1 week ago

    Parramatta Park, Queensland, Australia Link Wentworth Full time

    About the RoleFull Time position (35 hours/week)Contract until September 2026Offices based in PenrithThe Customer Experience Representative (CER) is responsible for providing best practice customer service primarily via inbound calls and email correspondence made to the Customer Experience Team, within a high-volume environment.Key areas of responsibility...

  • Customer Service Representative

    2 weeks ago

    Parramatta Park, Queensland, Australia beBeeCustomerService Full time $45,000 - $62,000

    Job Title: Customer Service RepresentativeIn this dynamic retail role, you will have the opportunity to deliver exceptional customer experiences and make a positive impact on our customers' lives.We are looking for individuals who share our passion for delivering outstanding service and creating a welcoming store environment.You will be part of a close-knit...

  • Full-Time Traineeships

    2 weeks ago

    Parramatta Park, Queensland, Australia ARC Group Full time

    OverviewKickstart your career with a 12-month government-funded traineeship Choose from roles in Sales, Admin, Customer Service, Bookkeeping, or Product Support across Sydney.Sydney – City/Inner, Australia, NSWPosition type: Administration & Secretarial – AdministratorAvailable RolesSales – West RydeJunior Collections Administrator – Bella...

  • Pharmaceutical Sales Representative

    6 days ago

    Parramatta Park, Queensland, Australia EPHealthcare Full time $60,000 - $120,000 per year

    About the CompanyOur client aims to contribute toward improving the health of people around the world through the provision of innovative and reliable pharmaceutical products. They stand on the forefront of healthcare change, turning innovative science into value for patients. They are well respected for their products and as an organisation.The Role -...

  • Community Engagement Manager

    1 week ago

    Parramatta Park, Queensland, Australia beBeeCommunication Full time $96,000 - $147,500

    Job OverviewThis role involves leading the development and implementation of strategies that deliver high-quality services to Indigenous communities.Key Responsibilities: Foster a culture aligned with NIAA values, driving collaboration and achieving quality program outcomes.Manage complex stakeholder relationships with key Indigenous organisations and...

  • Customer Service Representative

    2 weeks ago

    Parramatta Park, Queensland, Australia beBeeCustomer Full time $72,000 - $84,000

    As a key player in our customer-focused team, you will be the face of our brand, interacting with customers at the rental counter and delivering exceptional service.">Establishing customer car rental needs by actively listeningAssisting with leadership duties and reviewing ABG's various add-ons and services to determine what best suits the...

  • Full Time Permanent

    1 week ago

    Parramatta Park, Queensland, Australia Blacktown City Council Full time

    Job No: BC3316 Location: Blacktown, NSWBlacktown City is a growing and thriving city, located halfway between Sydney City and the Blue Mountains.With 450,000 residents, we are the largest and most diverse city in NSW, spread across 54 suburbs.Blacktown City is vibrant, dynamic and multicultural, home to a large First Nations community and people from more...

Full Time Customer Engagement Representative

2 weeks ago

Parramatta Park, Queensland, Australia Parramatta Toyota Full time $60,000 - $80,000 per year

Become a part of our newly created Customer Engagement Centre

As the central point for our customer interactions, our Customer Engagement Centre will provide service excellence to customers at every touchpoint of their sales and service journeys with us. We want to build lasting relationships with customers - from helping them select the right vehicle for their needs to helping them safely maintain that vehicle. We want to make owning a vehicle purchased from us hassle-free, automated and a 5star experience.

Our new team of Customer Engagement Representatives will be responsible for:

  • Inbound service booking calls.
  • Follow up calls for service reschedules, product recalls, and service satisfaction feedback.
  • Generating leads for sales, service and finance.
  • Supporting sales initiatives.

With high sales and service volumes, our Customer Engagement Centre needs a team up for the challenge. To be considered, candidates will need to have:

  • 2 years' experience in sales or customer service (preferably handling automotive or service centre enquiries).
  • Professional & polished written & verbal communication skills.
  • Proven ability to be effective in managing high-volume inbound and outbound calls.
  • Experience working in a call environment with a track record of achieving sales and service targets.
  • A proactive & solutions-focused approached, resilient & flexible.
  • A service focus, motivated by a drive for excellence and exceeding customer expectations.
  • Reliability & dependability - able to work independently and collaboratively and have a strong work ethic.

This role will be based at our Girraween site. There is limited public transport to this site so a valid driver's licence and vehicle will be necessary. In joining our team, you will be rewarded with an attractive base and ongoing professional development via Toyota and our experienced leadership team.

Our dealership is committed to a diverse and inclusive workplace and providing long-term career pathways. We invest in our people so that they work safely, work strong and enjoy wellbeing.

How to Apply:

if you are ready to drive your career forward where your efforts are rewarded and have the qualities we seek.

WORKING AT PARRAMATTA TOYOTA
Take a look at what it's like to work with us, what we stand for and the opportunities and benefits available to employees.
Apprentice and Trainee Programmes
Our Apprentice and Trainee Program covers our technical area, to our Sales, Service and Parts Departments. Contact Us to make an Apprentice or Trainee enquiry.
Career Development
We are here to help all employees reach their full potential and build a career and future with us. We will focus on your needs for growth and development, alongside your drive and motivation, and our talent management strategy. We will provide you with the encouragement, opportunities, and all the tools you need to succeed. The rest is up to you
Employee Benefits
Recognition

Recognition of performance is designed to recognise the great work of our employees. Great performance each and every day improves our company, provides a great customer experience, and the enhances the enjoyment of your work day. Recognition is both formal or informal and recognises both employee behaviour and performance. Both are equally important to us.

Reward for Performance

Our remuneration is developed to compensate and reward great performance. It may be made up of fixed or variable remuneration that is set by legislation or the company.

When rewarding performance, the performance level and behaviours demonstrated by employees that are consistent with Toyota values are those that make up great performance.

Experience Our Products

We want our employees to truly understand the innovation and performance behind the products and services that are at the heart of our business. To give employees the full Toyota experience we offer certain positions a fully maintained company vehicle inclusive of fuel that are changed over periodically as a benefit to their employment.

This is in conjunction with the Toyota Australia Employee Vehicle Purchase Plan on new and pre-owned vehicles that offers flexible purchase packages. Employees may also have their vehicle serviced by one of our Toyota qualified Technicians, purchase parts and accessories.

Our Sales and Marketing team provides Employee's with insights and information on new products and services as they drop into the market.

Your Health & Wellbeing

We are a people centric business so much of what and how we do what we do has a supportive and caring approach, much like family. We have many health and wellbeing practices to encourage healthy lifestyle choices, for example:

  • Smoke Free Workplace
  • Toyota myHealth & Wellbeing Programme

You and your family can access Medibank Private Health Insurance with a range of exclusive offers that provides you with flexibility with Extras and discounts on Insurance, travel, pet, and life covers.

  • Voluntary Annual Flu Vaccination
  • Participation in company sponsored local environmental events - Toyota National Tree Day.
  • Uniform polo shirts for some employees & Personal Protective Equipment such as sunblock, caps, goggles and gloves etc.
Towards Work/Life Balance

We understand that life can feel 24 x 7 and we like to say that we are people before we are employees. We try our best to be flexible on balancing your life to our business needs but as we are a service-based organisation, most of our positions are onsite to provide face to face service to our customers and their vehicles.

Our service levels are why we are a top shelf dealership. Our positions are mostly full time, but we try to offer part time and varying start & finish times to provide you with flexibility.

We also provide various leave options when you need time to juggle life, or to rest and recharge. Our Sales teams currently have a 10 day fortnight with 4 RDOs (1 more than industry practice) to provide time with family, friends and important "downtime" and we encourage all