Senior Program Support Officer

Our Region

Gladstone offers dynamic career opportunities across diverse industries, catering to a range of skills and ambitions. Whether you're advancing your career or seeking work-life balance, Gladstone's industrial strength, innovative energy projects, and bustling service sectors make it a fantastic place to work and live.

You'll be glad you made it

Our Council

Discover a fulfilling career at Gladstone Regional Council, where your dedication to community service merges with our commitment to improving residents' lives. Every role contributes to the livelihood of those who call Gladstone home.

We are committed to building an inclusive workplace that reflects the diversity of the entire community we serve. At Gladstone Regional Council, we embrace diversity in our collective pursuit of inclusion. We are committed to creating an inclusive environment where everyone, regardless of gender, age, marital status, sexual orientation, disability, ethnicity, or background, can thrive. Inclusion is at the heart of our culture.

View our Access and Inclusion Action PlanandReconciliation Action Plan

Our Culture & Our Benefits

Join our supportive and collaborative culture where your well-being comes first. We're committed to nurturing your holistic wellness through health programs and events, our culture journey and flexible working options.

We partner with our people to understand their needs and provide the tools that develop skills, knowledge and healthy culture. Our people are valued for the part they play in delivering for the Gladstone Region. We are proud of who we are and what we do. We are #ProudlyGRC

Find out more here Better Balance, Better Benefits with GRC

Senior Program Support Officer

Council is seeking to appoint a permanent full time Senior Program Support Officer to contribute to Council's success.

• Be part of a supportive and collaborative team environment
• Support our Community, by contributing to the wellbeing and liveability of our region
• Based at the Philip Street Communities and Families Precinct

About the Role

The purpose of this position is to provide high level administrative support to the Community Partnerships Team and a high level of customer service to both internal team members and the community. Provide advice, support and guidance to Support Officers, while enabling the Community Partnerships Team to form partnerships and work collaboratively with the community, to fulfill the vison of strong engaged and vibrant communities.

You will bring:

• Certificate IV in Business Administration and/or equivalent demonstrated experience gained from working in an administration/customer service environment preferably in a community service work environment.
• Strong interpersonal skills with the ability to address complex social issues as first point of contact and high-level communication (oral and written) skills and experience liaising with complex clients, employees, management and customers.
• High-Level time management, problem solving and negotiation skills to effectively process and address enquiries prior to escalating to the Manager.
• Proficient keyboard skills and experience using Microsoft Office Suite and operating corporate business systems.
• Legally able to drive a motor vehicle in Queensland.

Eligibility & Pre-employment Checks

To be eligible for this position, the candidate must have applicable working rights.

Depending on the role requirements, you may need to complete various checks and assessments as part of the recruitment process. This could include reference checks, pre-employment medicals (including drug and alcohol testing), vaccinations, visa checks, licence verifications and psychometric testing.

For questions related to the role or recruitment process, please call Council on or email the Talent Acquisition Team at

Closing Date

12 noon Monday 8 September 2025.