Product Service Manager

2 weeks ago

Adelaide Airport SA, Australia HMPS Propac Full time

Introduction:

As Product Service Manager - HMPS, reporting to the General Manager - National Service, you'll be the expert and go-to person for your product group, responsible for planning, coordinating, and optimising all service activities for the HMPS range of products. You'll lead with confidence, supported by the wider customer service team, and collaborate closely with our Territory Service Managers and technical experts across the business.

Description:

You'll be responsible for:

Developing service strategies that grow revenue and improve customer experience

Coordinating service delivery including maintenance, upgrades, and spare parts

Building strong customer relationships and ensuring timely, high-quality support

Supporting continuous improvement and compliance across all service activities

Leading and mentoring your Service Coordinator, and supporting technical capability building

What You Bring

A trade qualification or equivalent experience

5+ years in a service, technical, or customer-focused role within industrial equipment, packaging, or automation

Strong commercial acumen and customer service mindset

Excellent communication and organisational skills

A passion for delivering service excellence and growing long-term customer partnerships

At HMPS Propac, Australia's leading machine manufacturers, we are passionate about delivering innovative end-of-line packaging automation. Founded in 1980, we've grown into a market leader, providing cutting-edge automation solutions to food and beverage companies across Australia, New Zealand, and the globe. Our brands, HMPS, Propac Industrial and Engi-O, continually strive for innovation, quality and growth, all of which are directly attributed to our wonderful teams in Adelaide, Melbourne, Sydney and Brisbane.

With over 100 employees across Australia, we foster a culture of passion, commitment, collaboration, innovation, and quality. These core values help to deliver growth, not just to the company but to our employees.

Our commitment to employee development is reflected in supportive, employee-driven development plans that include leadership roundtables, job shadowing, and specialized external training. We also provide financial reimbursement and paid leave support for tertiary education to help our people reach their full potential.

This is more than just a job — it's a chance to make your mark in a team that values innovation, customer success, and technical mastery. If you love working with your hands, solving complex challenges, and being on the road, we'd love to hear from you. If you're passionate about Australian machinery and driving industry automation, are committed to quality, and eager to collaborate on engineering the future, join us at HMPS Propac.

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