Operations Manager

Posted Date: 18 Sept 2025

Location:Tomago, NSW, AU

Operations Manager – Tomago

At WesTrac, we're made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you've always wanted. More development opportunities, with WesTrac's own in house RTO , access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we're Made for More.

About the Opportunity

WesTrac is seeking an experienced Operations Manager to lead the Component Rebuild Centre (CRC).

The CRC operates continuously with a dedicated team of more than 120 professionals, specializing in the overhaul of engines, transmissions, and final drives. They provide services to both internal WesTrac branches and external customers. This branch is one of six specialized workshops at our Head Office in Tomago and is an integral part of the larger branch network across NSW/ACT.

In this critical position, you will oversee a large team and ensure safety and efficiency within the workshop. Reporting to the Regional Manager - Components, your responsibilities will include steering the team towards achieving productivity targets and maintaining a smooth workflow, with an emphasis on minimizing turnaround times through efficient and effective planning. You will collaborate closely with your direct reports, including supervisors, planners, technical leads, and project coordinators, to uphold Caterpillar's quality standards and fulfill customer requirements.

Key Accountabilities

• Oversee branch operations and deliver on targets and strategic objectives

• Drive financial performance through effective P&L management

• Develop and execute continuous improvement strategies to deliver on organisational goals

• Provide support and leadership to continue the development of the broader team

• Uphold safety and quality standards by fostering a safe and customer-focused culture

• Champion a positive workplace culture by leading initiatives that boost employee engagement, foster collaboration, and support team wellbeing

• Maintain customer relationships through exceptional stakeholder engagement

• Oversee invoicing, Work in Progress (WIP) and warranty claims

• Coach supervisors to maximise team productivity and utilisation through proactive scheduling and work allocation

• Collaborate with internal stakeholders ensure statewide customer coverage by sharing resources effectively

About You

• Proven operational, people and safety leadership capabilities

• Demonstrated commercial acumen / experience in managing budgets and producing forecasts

• Familiarity with component overhauls and knowledge of Caterpillar products (desired but not essential)

• Professional with outstanding communication skills

• Ability to coach others for high performance and manage teams in changing environments

• Tertiary qualifications in business and/ or mechanical trade background will be looked upon favourably

• Experience in an operational role with proven ability to boost performance

• High level of computer literacy / ability to work across multiple systems

• Lean certification will be highly regarded

Why WesTrac?

As one of the World's leading Caterpillar dealers, WesTrac services a broad range of customers across NSW, ACT & WA. Our ongoing success is attributed to the individuals that make up our teams, which is why we offer a competitive benefits package and pride ourselves on our Safe, Engaged, and Customer Focused Culture. As a WesTrac team member, you will receive:

• Competitive remuneration + vehicle allowance + incentive scheme

• Fitness Passport for the whole family

• Discounted CAT merch

• Generous relocation assistance for eligible candidates

• Income protection with 24/7 coverage

• 12 weeks paid parental leave

• Online Learning Library + access to professional development resources

• program – work alongside your mates and receive up to $3000

• Novated leasing options

• Purchased Leave program

• Opportunities for growth and development

• Employee Wellness Program

• Discounted private health insurance

If you believe you have the skills and experience to succeed in this role, please submit your cover letter and resume for consideration via the link. For further information regarding this role, please contact Claire Pavey – Talent Acquisition Manager on

WesTrac is proud to partner with Bielby Downing Teal – a leading provider in recruitment services who will conduct initial applicant screening. Applications may close if a suitable candidate is identified before the closure date of 17th October 2025.

At WesTrac, our primary focus is our people. As we look to the future, we're focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture.