Guest Service Agent

2 days ago

Greater Adelaide SA, Australia Sofitel Full time $60,000 - $80,000 per year

Company Description

Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone's contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.

Job Description

A career that lets your passion shine:

By welcoming each new and returning guest with personalised and attentive care, you will set the tone for exceptional service. Here you can take your role beyond checking people in and out. Sharing your knowledge and love of our region, you will anticipate guest needs and offer recommendations that make their stays even more special.

Qualifications

What you will bring to the role:

  • A service-focused personality is essential, with the ability to connect with guests through story telling and anticipation of needs
  • Prior experience in a Guest Service Agent role essential
  • Prior experience working with Opera Cloud or a similar PMS
  • Unprovisional full driver's license an advantage. Confident driving both automatic and manual cars
  • Fluency in English language, both written and verbal; additional languages are an asset
  • Must have Responsible Service of Alcohol certification or be willing to obtain
  • Full Australian working rights
  • Full availability to work days, nights, weekends, public holidays essential for full time candidates

FULL TIME and PART TIME positions available

Additional Information

Thrive in our Sofitel community, with:

  • Employee benefit card offering discounted accommodation and food & beverage discounts in Accor properties worldwide
  • Up to 50% discount on meals at Sofitel Adelaide
  • Family & Friends accommodation discounts
  • Learning programs through our Academies
  • Free 24 hour access to our Employee Assistance Program
  • Opportunities to develop your talent and grow within our property and across the world
  • Ability to make a difference through our corporate social responsibility activities

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Special note:

Only applicants currently located in Australia with full Australian working rights will be considered.

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