Guest Service Agents

7 days ago

Greater Adelaide SA, Australia Hotel Indigo Full time

Welcome to **Hotel Indigo Adelaide Markets**, where every guest walks into a local story. Located in the heart of the iconic Adelaide Central Market, we’re proud to be the first Hotel Indigo in Australia—a boutique hotel designed for curious travellers and locals alike. With 145 design-led rooms, our vibrant Market & Meander - Modern Italian Cuisine, and the lively **Merrymaker Rooftop Bar** with sweeping views and cosmic cocktails, we’re more than just a hotel—we’re a hub of culture, food, and connection.

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Guest Service Agents who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

A little taste of your day-to-day:
Every day is different, but you’ll mostly be:

- Kicking off truly memorable guest experiences with the warmest of welcomes
- Acknowledging IHG Rewards Club members and returning guests in person or over the phone
- Taking, managing, and receiving payments for guest bookings
- Making the check-in and check-out process feel swift and seamless
- Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
- Being our guests’ trusted contact - helping with everything from bill issues to restaurant recommendations

What We need from you:

- Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
- Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
- Fluency in the local language - extra language skills would be great, but not essential
- Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills
- Flexibility to work nights, weekends, and holidays
- Legal right to work in Australia without restrictions

What you can expect from us:
You'll be rewarded for your hard work with a suite of benefits that support you and your family's wellbeing, including:

- Paid Birthday Leave
- Hotel Perks like accommodation and Food & Beverage discounts across IHG Hotels worldwide
- Enhanced parental leave
- Your career journey will be supported through our lifelong development program
- IHG Career Milestone celebrations
- Recognition Programs
- Transfer of entitlements as you move and grow with IHG
- ‘Great Places to Work’ certified Access to our discount retail platform that makes your pay go even further
- Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you’ll become part of our ever-growing global family #GoFurtherTogether

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

  • Guest Services Agent

    2 weeks ago

    Greater Adelaide SA, Australia Virgin Australia Full time

    **Work type**: Part Time**Location**: Adelaide**Job type**: Customer Service**Applications close**: **Guest Services Agent**: Hello. We’re Virgin Australia. We’re back (in a big way) and we’re looking for Guest Services Agents to join our team in Adelaide Airport. We’re the airline that’s always done things a little different. Our way. The Virgin...

  • Guest Service Agent

    6 days ago

    Greater Adelaide SA, Australia Oaks Hotels Full time

    **Company Description** Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe...

  • Guest Service Agent

    6 days ago

    Adelaide Region SA, Australia Mantra Hindmarsh Square Full time

    Offering premier apartment-style accommodation in Adelaide's bustling CBD, **Mantra Hindmarsh Square** is also home to one of the city’s favourite restaurants and bars, serving coffee in the morning sun, light lunches, cocktails and dinners. Plus across the road are more upmarket eating houses, iconic pubs and fashionable boutiques, making this hotel truly...

  • Guest Service Agent

    3 weeks ago

    Adelaide, South Australia ibis, ibis Styles, ibis budget Full time

    Company DescriptionAt Ibis Adelaide, our Guest Service Agents are our un-official director of first impressions at the hotel front desk You lead with liking, making every person feel welcome and create memorable experience, right from GOJob DescriptionOur Guest Service Agents are a key position and the first point of call for our guests when they arrive. You...

  • Guest Service Agent

    3 weeks ago

    Adelaide, South Australia ibis, ibis Styles, ibis budget Full time

    Company DescriptionAt Ibis Adelaide, our Guest Service Agents are our un-official director of first impressions at the hotel front desk You lead with liking, making every person feel welcome and create memorable experience, right from GOJob DescriptionOur Guest Service Agents are a key position and the first point of call for our guests when they arrive. You...

  • Guest Service Agent

    7 days ago

    Adelaide CBD, Australia Hotel Grand Chancellor Adelaide Full time

    **Hotel Guest Service Agents** We have full-time and casual Guest Service Agent positions available at the Hotel Grand Chancellor. Our teams are growing, and we are looking for likeminded individuals who are passionate about providing an exceptional high-quality level of service to our guests and who is determined to progress their hotel management...

  • Guest Service Agent

    1 week ago

    Adelaide Region SA, Australia Oaks Hotels Full time

    Company Description Oaks Hotels, Resorts and Suites is one of Australasia’s largest apartment style accommodation providers, managing a portfolio of over 55 properties across five countries. **Job Description**: We are looking for an enthusiastic and professional Guest Service Agent to join the team at at Oaks Adelaide Embassy Suites, part-time and...

  • Guest Service Agent

    1 day ago

    Adelaide Region SA, Australia Minor International Full time

    **Company Description** Oaks Hotels, Resorts and Suites is one of Australasia’s largest apartment style accommodation providers, managing a portfolio of over 55 properties across five countries. We are looking for an enthusiastic and professional Guest Service Agent to join the team at at Oaks Adelaide Embassy Suites, part-time and casual positions...

  • Guest Service Agent

    2 weeks ago

    Adelaide Region SA, Australia Minor International Full time

    **Company Description** Oaks Hotels, Resorts and Suites is one of Australasia’s largest apartment style accommodation providers, managing a portfolio of over 55 properties across five countries. We are looking for an enthusiastic and professional Guest Service Agent to join the team at at Oaks Adelaide Embassy Suites, part-time and casual positions...

  • Guest Service Agent

    2 weeks ago

    Adelaide Region SA, Australia MINOR Hotels Full time

    We are looking for an enthusiastic, dedicated and professional Guest Service Agent to join our team at Oaks Glenelg Liberty Suites on a full time and part time basis. The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth...