Guest Service Agent

23 hours ago

Adelaide CBD, Australia Hotel Grand Chancellor Adelaide Full time

**Hotel Guest Service Agents**

We have full-time and casual Guest Service Agent positions available at the Hotel Grand Chancellor. Our teams are growing, and we are looking for likeminded individuals who are passionate about providing an exceptional high-quality level of service to our guests and who is determined to progress their hotel management career.

If you have demonstrated knowledge and experience in hotel operations or looking to utilise your exceptional customer service skills and can pick up new software and procedures with ease, then we want to hear from you.

**If you are someone who**:

- Has demonstrated knowledge and experience in hotel operations,
- Enjoys meeting new people and likes to ensure they have a positive experience,
- Provides exceptional guest service that leaves them wanting to come back again and again,
- Has outstanding communication and organisation skills,
- Has a high level of accuracy and attention to detail,
- Has a positive can-do attitude and is a team player,
- Has exceptional personal presentation and a friendly and professional attitude,
- Is looking for an opportunity to start or progress your hotel management career, then look no further

Reporting to the Front Office Manager, the Guest Service Agent will support the efficient running of front office operations. Providing a warm, welcoming, professional and efficient check-in and check-out procedure ensuring a high level of guest satisfaction.

**Key responsibilities for the role include but not limited to**:

- Provide efficient service for guest registrations and departures.
- Settle guest accounts, ensuring cashiering is accurate.
- Adhering to all credit and accounting procedures.
- Manage guest requests and grievances in a professional and timely manner.
- Store and retrieve guest luggage as required or requested in accordance with established procedures.
- Ensure across daily hotel functions, groups, conventions and tours.
- Work closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- Attend to all incoming calls in a professional and polite manner.
- Provide tourist information to guests and make reservations for sightseeing tours, restaurants, the cinema and live entertainment.

**You must be flexible and able to work a 7-day rotating roster incorporating days, nights, weekends and public holidays and have full Australian working rights.**

Please forward your resume and cover letter telling us all about you, your relevant experiences and why you want to be part of our hotel.

  • Guest Service Agent

    23 hours ago

    Adelaide CBD, Australia Wyndham Destinations Full time

    **We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every...

  • Guest Service Agent

    3 days ago

    Adelaide CBD, Australia Holiday Inn Express Adelaide City Centre Full time

    **Description**: Pro-invest Hotels are a trusted partner to some of the world’s most recognised hotel brands, as a franchisee, ranging from mid-scale through to full service and lifestyle hotels, such as Kimpton, Holiday Inn Express, voco, Hotel Indigo and Sebel. At Holiday Inn Express® our purpose is to provide simple, smart travel. That's where you...

  • Guest Service Agent

    1 week ago

    Adelaide, South Australia IBIS Full time

    Company DescriptionAt Ibis Adelaide, our Guest Service Agents are our unofficial director of first impressions at the hotel front desk You lead with liking, making every person feel welcome and create memorable experience, right from GOJob DescriptionOur Guest Service Agents are a key position and the first point of call for our guests when they arrive. You...

  • Guest Service Agent

    1 week ago

    Adelaide, South Australia IBIS Full time $60,000 - $80,000 per year

    Company DescriptionAt Ibis Adelaide, our Guest Service Agents are our un-official director of first impressions at the hotel front desk You lead with liking, making every person feel welcome and create memorable experience, right from GOJob DescriptionOur Guest Service Agents are a key position and the first point of call for our guests when they arrive. You...

  • Guest Service Agent

    1 week ago

    Adelaide, South Australia IBIS Full time

    Company DescriptionAt Ibis Adelaide, our Guest Service Agents are our unofficial director of first impressions at the hotel front desk You lead with liking, making every person feel welcome and create memorable experience, right from GOJob DescriptionOur Guest Service Agents are a key position and the first point of call for our guests when they arrive. You...

  • Guest Service Agent

    1 week ago

    Adelaide, South Australia Ibis Full time

    Job DescriptionOur Guest Service Agents are a key position and the first point of call for our guests when they arrive.You will be checking guests in and out, handling enquiries from in house guests and helping to maintain our hotel as the busiest in town, chat with our guests to ensure a sense of welcome and belonging.You will be a guru of local knowledge...

  • Guest Service Agent

    3 days ago

    Adelaide, South Australia Hurley Hotel Group Full time $80,000 - $104,000 per year

    Marion HotelGuest Service AgentFull Time Hourly RatesMon-Fri $26.70, Sat $33.38, Sun $40.05, Public Holiday $60.08Located near Glenelg, Marion shopping centre, Flinders UniversityGood access to local bus routesFree on site staff parkingCareer advancement opportunities with the Hurley Hotel GroupThe Marion Hotel is a family owned and operated hotel with a...

  • Guest Service Agent

    2 weeks ago

    Adelaide, South Australia Skycity Adelaide Full time

    OverviewEos - A Greek goddess of the dawn; Eos emerged each morning to bring light and luminescence to the world.An embodiment of hope and optimism, Eos by SkyCity captures a captivating moment of change.Eos by SkyCity is our award-winning luxury hotel amongst 10 restaurants and bars and a world-class casino all nestled in the heart of one of the world's...

  • Guest Services Agent

    1 week ago

    Adelaide, Australia Virgin Australia Airlines Full time

    We're on a mission to bring new and uplifting experiences to our guests, transforming flying from simply 'nice', to something wonderful. Like any good mission, this one starts with our people. Which is why we encourage our team to embody the fun, laid back, authentic spirit we've become famous for. Because when they're free to be themselves, they're better...

  • Guest Service Agent

    3 weeks ago

    Adelaide, South Australia SkyCity Adelaide Full time

    OverviewEos - A Greek goddess of the dawn; Eos emerged each morning to bring light and luminescence to the world. An embodiment of hope and optimism, Eos by SkyCity captures a captivating moment of change.Eos by SkyCity is our award-winning luxury hotel amongst 10 restaurants and bars and a world-class casino all nestled in the heart of one of the world's...