Manager - Agent Performance & Relationships

• $163,604.00 per annum + 12% superannuation
• Full Time, ongoing opportunity
• Wadawurrung Country / Geelong based (hybrid working model – 3 days per week in office)

This position will require attendance in our Melbourne CBD office, up to 2 days per week.

About the role

This is an exciting newly created position within the Return to Work Victoria (RTWV) Business Unit to support the performance management of WorkSafe's general and specialist agent panel.

The Manager, Agent Performance & Relationships will be responsible for leading the engagement between the senior management across the WorkSafe agent panel (general and specialist agents) and RTWV. The focus of the role is to support agents and RTWV to deliver against performance KPIs, implement projects and strategies, and identify risks and manage issues.

Through the building of effective relationships across all divisions in RTWV along with other areas and agents, you will help monitor the performance of, shape and contribute to the development and improved performance of WorkSafe Agents and the scheme.

In addition you will also enjoy the opportunity to coach and mentor others, supporting in their professional development.

Key Responsibilities

• Lead the development, delivery and continuous improvement of WorkSafe's Agent Performance Management, Agent Engagement and Agent Pilot frameworks plus other Agent frameworks as they arise.
• Lead the relationship development with Agents ensuring a transparent, collaborative and effective relationship is always maintained with the Agent Performance & Relationship team
• Work closely with business owners to lead the annual development of WorkSafe's Agent incentive program
• Develop and maintain effective relationships with internal and external stakeholders, making recommendations regarding their involvement/influence on project outcomes.
• Lead the co-ordination of WorkSafe's response to Agent performance issues, including partnering with various RTWV business areas.
• Collaborate with the Agent Contract branch to ensure alignment of Agent performance management with contract management.
• Ensure the timely and appropriate resolution of issues raised by Agents at an operational, enterprise and scheme level. Includes facilitating the coordination of agent-related cross-divisional issues and concerns in conjunction with Subject Matter Experts.

Please ensure you review the Position Description here for additional information on accountabilities for this role.

About you

You will have extensive experience and knowledge of Workers Compensation, combined with your ability to apply reasoned judgement to complex issues that arise, including those unexpectedly.

Your strengths will also include your leadership and relationship building skills, including the ability to negotiate and influence at a senior level on complex issues.

Additionally, you will possess the following skills and experience:

• Well-developed technical expertise in a specific area, or management and leadership of professional teams.
• Working independently as a specialist or directly managing a smaller number of staff consisting of subordinate supervisors or team leaders.
• Accountability for achievement of team results.
• A demonstrated ability to manage conflicting priorities, perform under pressure, be decisive, show initiative and flexibility in the absence of supervision and direction.
• The capacity to develop and document strategic work and business plans and lead complex organisational change.
• You will have an in-depth understanding of WorkSafe business, Workers Compensation, Personal Injury, and the Agent panel and Agent contracts.
• An in-depth understanding of relevant legislation, the Agency Agreement, Agent remuneration and performance expectations

Working with Us

At WorkSafe, we aspire for every employee to feel connected, safe and valued in their team, for teams to feel valued in the workplace, and for WorkSafe to be valued in the community.

We believe that a diverse workforce is the key to delivering the best outcomes for the Victorian community and strongly encourage applications from all people, including First Nations people and people with disability, diverse cultural and linguistic backgrounds, sexualities and genders. 

What's next?

Applications close 11:00pm on Tuesday 25th November 2025. Click the link to apply, and join us in making a difference to Victorian lives.

Only applications submitted via our formal application channels (WorkSafe Careers website, SEEK or LinkedIn) will be considered.

Preferred candidates will be required to satisfactorily complete a Nationally Coordinated Criminal History Check and/or other checks as required for the position as part of the recruitment process.

Eligibility for ongoing employment with WorkSafe Victoria requires Australian or New Zealand citizenship or permanent residency.

Due to the volume of applications received, individualised feedback will only be provided to candidates who progress to interview stage.

For further enquiries please contact David Heaney via email