Customer Service

2 days ago

Hazelmere, Western Australia CTI Logistics Limited Full time $40,000 - $70,000 per year

Customer Service Officer – Transport & Logistics | Hazelmere Location

CTI Logistics is currently seeking a motivated and enthusiastic Customer Service Officer to join our team at our Hazelmere depot. As one of Western Australia's fastest-growing logistics companies, we are looking for someone who brings a positive attitude and ideally has prior experience in the transport industry.

About the Role

This full-time role is well suited to a customer-focused individual who thrives in a fast-paced environment. You'll be a key point of contact for our clients, ensuring their transport needs are handled efficiently and professionally. Full training will be provided, with an immediate start available.

Key Responsibilities:

  • Responding to customer enquiries via phone and email in a timely and professional manner
  • Liaising with drivers and operations teams to ensure prompt delivery and issue resolution
  • Entering and updating job bookings accurately in our system
  • Providing exceptional customer service at all times
  • Working collaboratively with internal teams to meet service expectations

To be successful in this role, you will need:

  • Previous experience in a transport or logistics environment (highly desirable)
  • A sound knowledge of regional Western Australian towns and geography
  • Excellent communication skills, both written and verbal
  • A strong customer service ethic and a proactive attitude
  • Punctuality, reliability, and the ability to work well in a team setting

What We Offer:

  • A supportive and inclusive team culture
  • On-the-job training and ongoing support
  • Opportunities for career progression within a growing organisation
  • Job stability with a well-established WA company

CTI Logistics is an equal opportunity employer committed to building a diverse and inclusive workforce.

Ready to apply?

If you believe you have the skills and attitude we're looking for, we'd love to hear from you. Click Apply Now to submit your application.

Please Note: We manage recruitment in-house and kindly request no contact from recruitment agencies.

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