Revenue & Reservation Manager

Hotel Grand Chancellor Launceston is the premier destination in the heart of Northern Tasmania, offering outstanding accommodation, exceptional local cuisine, and state-of-the-art conference facilities. With a diverse clientele spanning corporate, leisure, and conference guests, we are dedicated to providing exceptional service and unforgettable experiences for every guest who walks through our doors.

Join Our Team as a Revenue & Reservations Manager

We are seeking a skilled and proactive Revenue & Reservations Manager to lead our hotel's reservation and revenue management strategies. This is a dynamic role where you will be responsible for maximizing the hotel's revenue through efficient management of our PMS system (BrilliantEZ), GDS (via TravelClick), and rate distribution channels.

About the Role:

As the Revenue & Reservations Manager, you will oversee the hotel's reservation systems, ensuring seamless operations and maximized revenue. You will manage room inventory, allotments, rate levels, and best available rates, while balancing daily pricing and availability.

Your role will also involve implementing our hotel's yield management strategy. This includes monitoring our online presence, adjusting pricing based on competitor and market analysis, and managing third-party websites to maximizeRevPAR.

Additionally, you will oversee the smooth execution of both F.I.T and Group reservation processes, ensuring a high standard of guest service that aligns with the hotel's core values and operational standards.

Key Responsibilities:

• Implement and optimize the hotel's yield management strategy.
• Oversee and manage the Property Management System (PMS) and Channel Manager to ensure effective rate distribution.
• Conduct regular competitor analysis, adjusting pricing strategies to maximize revenue.
• Monitor and adjust room availability, including group blocks, to optimize revenue per available room (RevPAR).
• Maintain up-to-date hotel distribution channels and ensure rates are accurately loaded across GDS, OTA, and other online platforms.
• Conduct daily monitoring of room rates and inventory to ensure maximum yield is achieved.
• Manage GDS rate loading and ensure rate codes are correctly set up in the PMS.
• Ensure the accuracy of all reservation data, including guest information and rate codes.

What We're Looking For:

• Experience in Revenue and Reservations Management: Proven ability to manage PMS systems, channel managers, and yield management tools.
• A motivated individual with previous supervisory experience in a reservations & revenue environment ready for their next career step — this is a fantastic opportunity for growth and advancement.
• Analytical Mindset: Ability to monitor market dynamics and competitor activity, offering data-driven recommendations for pricing and availability adjustments.
• Strong communication and problem-solving skills.
• Ability to thrive in a fast-paced environment.

• Be able to work within the company core values of:

• Be There,

• Play,
• Make Their Day,

• Choose Your Attitude

• Work Hours: This position follows a 9 AM to 5 PM schedule, Monday through Friday.

Why Join Us?

• Employee benefits, including discounted accommodation at Hotel Grand Chancellor properties in Australia and New Zealand.
• Discounted car parking.
• Opportunities for professional growth and career development.
• A warm, supportive, and friendly working environment.

If you're passionate about hospitality and creating exceptional guest experiences, we'd love to hear from you

Think this might be you? Apply now

We look forward to welcoming you to our team

Only successful applicants will be contacted.

Hotel Grand Chancellor is an Equal Opportunity Employer