Front Of House

4 days ago

Launceston, Tasmania, Australia WE Fine Pty Ltd Full time $60,000 - $80,000 per year

Are you passionate about creating unforgettable experiences for guests? Steve's Grill at the Centennial are on the lookout for a Senior Front of House to join our vibrant hospitality team In this pivotal role, you will be the first point of contact for our guests, ensuring they feel welcomed and valued from the moment they arrive. You will thrive in a dynamic, fast-paced environment where every day brings new opportunities to create memorable moments for our customers. As a vital part of our operations, your duties will include greeting guests, managing reservations, and ensuring a seamless dining experience. You will collaborate closely with kitchen and service staff to maintain a harmonious flow of service. We believe that a great atmosphere is created through teamwork, communication, and a genuine commitment to providing excellent service.

As a Senior Front of House, you'll have the opportunity to lead by example, training and mentoring junior staff while showcasing your remarkable communication and organizational skills. Whether you're resolving customer inquiries or coordinating with different departments, your presence will be integral in creating a warm and friendly atmosphere. If you're someone who loves engaging with people and is dedicated to high standards of service, we would love to hear from you Join us in making memories for our guests and take the next step in your hospitality career with us

Responsibilities
  • Greet and seat guests with a warm and friendly demeanor
  • Assist in menu recommendations and provide excellent customer service
  • Take accurate food and drink orders and ensure timely delivery
  • Manage reservations and maintain a smooth dining experience
  • Monitor dining area to ensure cleanliness and comfort
  • Collaborate with kitchen staff to ensure timely food preparation and delivery
  • Handle guest inquiries and resolve any complaints professionally.

  • Support team members and contribute to a positive work environment.

  • Manage front desk operations including check-ins and check-outs efficiently.

  • Lead and supervise in the absence of the manager, the front-of-house staff, ensuring adherence to service standards.
  • Resolve guest complaints and concerns in a friendly and timely manner.
  • Coordinate with other departments to fulfill guest requests and enhance their experience.
  • Maintain cleanliness and organization of the front-of-house area, ensuring a welcoming environment.
Requirements
  • Proven experience in a front-of-house or customer service role within the hospitality industry.
  • Strong leadership skills with the ability to motivate and manage a team.
  • Exceptional communication and interpersonal skills.
  • A friendly and approachable personality that puts guests at ease.
  • Ability to multitask and work in a fast-paced environment.
  • A passion for food and customer service
  • Team player with a positive attitude and willingness to learn.
  • Familiarity with reservation systems and basic computer skills.
  • Flexible schedule with availability to work evenings, weekends, and holidays as needed.

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