Systems Trainer

Systems Trainer

Clerk Grade: 7/8

Salary Range: Salary range $113,574 - $125,720 + Super

Employment Type: Temporary, role starting from Feb 2026 till Sep 2026, with a possibility of extension (multiple positions available)

Location: Parramatta or Sydney - Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies.

Application Closing: 17th Nov 2025, Monday [9:59am]

About Us

Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

About the team

Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services.

We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments.

What you will do

We are seeking an experienced Systems Trainer to join an established and high-performing training team driving capability across NSW Government's myWorkZone SAP solution. This role will play a key part in delivering engaging, creative and effective learning experiences to a wide range of end users across multiple onboarding agencies.

You will be instrumental in ensuring staff are confident and capable in using the SAP through the delivery of structured training sessions, development of learning materials, and learning support.

• Deliver high-quality, engaging SAP training sessions (virtual via MS Teams) for end users across various NSW Government agencies.
• Support the rollout and onboarding of agencies to the myWorkZone SAP solution, ensuring alignment with the overall learning and change strategy.
• Collaborate with the SAP Learning Lead and Change Management teams to maintain consistency of messaging, training materials, and user experience.
• Design, develop, and contribute to continuous improvement of training content - Simulations, Quick Reference Guides and eLearning modules.
• Provide post-training support and coaching to ensure effective adoption of the system.
• Gather learner feedback and assist with evaluation of training outcomes to inform future delivery improvements.
• Work closely with stakeholders, Product Team, and functional experts to ensure training content reflects current business processes and system functionality.

About you

You are a highly experienced Systems Trainer who is a team player with a passion for helping people learn and adapt to new systems. You are adept at working in fast paced, complex, multi-agency environments and can tailor your training approach to different audiences and learning styles.

Essential Criteria:

• 5+ years' experience across multiple ERP implementations delivering end-user training for SAP, Oracle or Salesforce.

• HCM – Employee Self Service and Manager Self Service

• Finance Accounting, Real Estate Management, Asset Management
• Purchasing, Invoice Management, Accounts Payable

• Reporting

• Experience supporting large-scale system implementations or business transformation projects.

• Proficiency in developing high-quality training and learning resources.
• Strong communication, facilitation, and stakeholder engagement skills.
• Proven ability to creatively adapt training delivery to suit diverse audiences and environments.
• Strong organisational and time management skills, with the ability to manage competing priorities.

Desirable:

• Experience working on public sector or government transformation projects.
• Familiarity with myWorkZone or NSW Government digital transformation initiatives.

What we need from you

An up-to-date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role. In your cover letter please share your motivation for applying for this position and your relevant skills.

Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks.

A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements

Salary Grade 7/8, with the base salary for this role starting at $113574 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Jyothsna Jain via

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday, 17th November 2025, 9:59am

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process