Outpatient Services

Company description:

As an organisation we have a clear focus on how we service and partner with our community, including our strategy of helping the community stay well when at home. Our reputation of community minded, inclusive and progressive is matched to none.

Job description:

Northern Health is seeking applications from motivated and suitably experienced Outpatient Services - Systems Administration Manager to join the Outpatient Services.

Northern Health is the major provider of acute, maternity, sub-acute, mental health, specialist, community and home-based services in Melbourne's rapidly growing outer north.

Services are provided through our five main campuses:

Northern Hospital Epping, Broadmeadows Hospital, Bundoora Centre, Craigieburn Centre, and Kilmore District Hospital. In addition, Mental Health Services are provided at Epping, Broadmeadows, Jacana, Preston, Mill Park and Coburg.

About the Role:

This role requires a dynamic and experienced systems leader to support and facilitate the continued application and enhancement of outpatient IT systems across all Northern Health sites. You will work closely with the Outpatient Services leadership team to provide systems support, develop dashboards, and deliver data analytics to improve efficiency, quality, and safety.

This role is responsible for:

• First-level application support and user access management
• Liaising with vendors and IT to resolve incidents and manage system enhancements
• Supporting end users with training and documentation
• Delivering monthly performance reports and contributing to leadership meetings
• Leading strategic projects and system upgrades
• Driving innovation and continuous improvement in outpatient services

To be successful in this role you will have:

• Tertiary qualifications in Management, Project Management, Healthcare Management, Information Technology or equivalent experience
• Proven experience in project delivery within healthcare
• Strong knowledge of outpatient IT systems (e.g., Q-Flow, Referral Manager, CISCO)
• Excellent communication, stakeholder engagement, and problem-solving skills
• Demonstrated leadership and coaching experience
• Ability to manage competing priorities and deliver outcomes aligned with Northern Health's values: Safe, Kind, Together

Next Steps . . .

If this opportunity sounds like the next step in your career, then we would love to hear from you. Please click on the 'Apply' button and follow the prompts.

For further details, please refer to the Position Description. Alternatively, you can contact Kelly Hayden, Operations Director - Outpatient Services on

Applications close on 17 September 2025

We offer:

We offer a range of benefits to support and reward staff both personally and professionally, which includes:

· Health and Wellbeing programs, including our 'Thrive' program

· Flexibility in the workplace and extra leave options and support

· An inclusive and culturally safe space

· State of the art facilities and campus partnerships

· A commitment to ongoing professional development through our 'Learning Labs'

· Access to salary packaging, EAP and our online library

For a glimpse of life at NH, click here.

Work with us Northern Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce which reflects the community we serve. Applications from Aboriginal and Torres Strait Islander people, as well as applicants who are LGBTIQ+, who have different abilities, or are from culturally and Linguistically Diverse Backgrounds are encouraged.

All employees of Northern Health must comply with the health service's Staff Health / Workforce Immunisation procedure (as amended from time to time) together with any relevant State Government and Departmental directives. This requires all employees to be vaccinated for various diseases such as, but not limited to influenza