Service Team Leader

1 day ago

Bayswater North, Victoria, Australia Private Advertiser Full time $90,000 - $120,000 per year

We are seeking an experienced and results-driven Service Team Lead to oversee service operations coordination with product teams, retail stores, logistics, warehouses and field technicians to get the right customer outcome in the right time for a respected provider of mobility and independence equipment.

Based in Bayswater, Victoria, this fulltime permanent contract role is responsible for leading service team in Victoria, ensuring consistent, high-quality service and support is delivered to customers.

Key Responsibilities:
  • Lead and manage team of service technicians and service co-ordinators to deliver timely, customer-focused support
  • Engage regularly with direct report to support them with their caseload
  • Implement strategies and service policies to drive operational efficiency and customer satisfaction
  • Work collaboratively with after sale service case managers to assess and repair customers' equipment in the field and in the workshop
  • Use data and service insights to identify and act on improvement opportunities
  • Work closely with internal teams to support installations and equipment rollouts
  • Manage supplier relationships and ensure availability of essential parts and resources
  • Oversee training and capability development for the service team
  • Report on service performance metrics and KPIs to General Manager
About You:
  • 4+ years of experience in a service leadership role
  • Proven track record of building and managing high-performing, geographically dispersed teams
  • Strong analytical and problem-solving skills with a strategic mindset
  • Committed to delivering excellent customer outcomes
  • Excellent communication and interpersonal skills across all levels
  • Familiarity with industry compliance and regulatory standards
  • Tertiary qualifications in business, engineering, or a related field are desirable
What's on Offer:
  • Competitive salary package
  • Access to employee wellbeing initiatives and product discounts
  • A paid day off on your birthday each year
  • Company paid parental leave
  • Job security
  • Incentives
  • A meaningful role helping to improve the lives of people who rely on mobility and independence equipment

If you are passionate about making a meaningful impact and joining a values-driven organisation, we encourage you to apply for this exciting opportunity. Click apply now to submit your application.

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