ICT Service Support Specialist

Permanent Vacancy

We currently have one permanent full-time position available for immediate filling.

This selection process may be used to fill other similar at level vacancies that arise within twelve (12) months. Applicants deemed suitable but not recommended may be considered for those roles.

About Us

As Western Australia's leading hazard management agency, DFES performs a critical role coordinating emergency services for a range of natural disasters and emergency incidents threatening life and property.

By empowering our people, we create a diverse and capable organisation where we are united and supportive allowing us to work better together. It's crucial that as a collective, our employees, volunteers and the general public have all the tools they need to safely and effectively manage emergency events.

To learn more about the Department and what we have to offer, please visit our website here or follow us on LinkedIn here.

About the Role

The ICT Service Support Specialist plays a crucial role in implementing and maintaining the IT Service Management (ITSM) Platform at DFES. You will be joining a diverse and friendly team that is integral to the daily operations of ICT, including collaboration with plan, build, and run functions. Your responsibilities include developing and maintaining ITSM initiatives, improving governance and administration, and enhancing processes, procedures, and tools. Additionally, the role provides support for staff in delivering various ICT Services to meet business demand and priorities.

Sounds like you and want to know more? Then download the attached Job Description Form (JDF) or contact Zoe Thayre, Manager ICT Service Delivery on or by email **********

Employment Conditions and Additional Information

DFES is an emergency services organisation and all employees may be required to work or travel outside of normal business hours to assist with emergencies.

If you don't want to miss out on this great opportunity, Apply Now

All applications must be submitted online, simply click 'Apply for Job', located at either the top or bottom of this screen and follow the instructions.

To apply for this position, please submit the following:

1. Evidence of Essential Criteria One (1).
2. A maximum two (2) page statement addressing essential criteria Two (2), Three (3) and Four (4) contained in the attached job description form and in the context of the position responsibilities.
3. A current comprehensive CV that clearly demonstrates your relevant competencies and experiences, including the names of two referees who can attest to your suitability to this role.

To assist with your application and provide you with more detail about the application process, please click on the attached Applicant Information Pack.

Please do not send your application to Zoe or seek her assistance with lodging your application.

If you have any support or access requirements, we encourage you to advise us at the time of application and throughout the recruitment process. All information provided is private and confidential and will only be used to provide reasonable adjustments. Please contact us at ****

Please Note:

• All Essential Criteria listed in the Job Description Form will be assessed during the course of the selection process.
• Referees may be contacted at any stage during the process.
• Ensure you have saved your documents in MS Word (.docx files only) or PDF format and have allowed plenty of time to submit your application online before 4:00pm (WST).
• Any late, emailed or proforma applications submitted will be rejected.
• An executive search may be undertaken as part of the recruitment to this role.

Benefits of Working With DFES

As well as a great salary and being a part of something rewarding with key networking opportunities, our employees also enjoy an amazing range of benefits which may include:

• Free 24/7 access to an on-site gym.
• Opportunities to assist during statewide emergency incidents.
• Great work/life balance through flexible working and leave arrangements.
• Long service leave after 7 years.
• Paid parental leave as well as other attractive leave options.
• Access to salary packaging options.
• Professional Career Development Opportunities.

Eligibility To Apply

You must be an Australian Citizen or hold permanent residency.

National Police Certificate

A condition of employment for new employees of DFES is that a current National Police Certificate (less than 3 months old) is provided prior to commencement.

Choice of Super

The Fire and Emergency Services (Superannuation Fund) Regulations 1986, prevents DFES from offering choice of super for permanent appointments. Those appointed permanently, only have the following two options:

• Remain with their existing GESB Superannuation account; or

• Join the Fire and Emergency Services Superannuation Fund (Click here for more information).

DFES Supports Diversity and Inclusion

DFES supports inclusion and diversity and advocates the value of inclusiveness where all DFES personnel are encouraged to contribute fully and are recognised and valued for their differences in an environment that is free from discrimination and the negative effects of bias, both conscious and unconscious.

People from culturally diverse backgrounds, Aboriginal Australians and people with a disability are encouraged to apply. DFES may prioritise recruitment decisions based on the Equal Opportunity Act 1984 (WA).