Customer Accounting Officer

5 days ago

Hawthorn, Victoria, Australia Scope (Aust) Full time $60,000 - $80,000 per year

About Scope
Scope's purpose is to create meaningful opportunities for people with disability to belong and thrive. We support people with physical, intellectual and multiple disabilities to achieve their goals. Scope is a registered provider under the NDIS and delivers a range of services including supported independent living, short term accommodation (respite), social connections, lifestyle options, therapy and employment services in over 420 service locations across Victoria and NSW.

About Your Role
Scope has an exciting and unique opportunity for a Customer Accounting Officer to work within our Shared Services & CFO.

Reporting to the Customer Accounting Manager, this position will have responsibility for managing the bulling and invoicing processes related to designated customer accounts and provide support to the debt collection team.

Your Key Focus

  • Delivery performance outcomes as stipulated in Service Level Agreements between Divisional Operations and Share Services
  • Liaise with Operations staff to resolve errors for reupload in portal or invoicing
  • Prepare and distribute monthly outstanding debtor reports
  • Manage and action service issues within agreed benchmarks
  • Provide support and backup to other Administrative functions

What We Look For

  • Strong understanding of revenue & collection cycles and KPIs
  • Demonstrated analytical and problem solving skills
  • Proven experience in billing, query handling and debt collection
  • Experience within the Community Sector would beneficial
  • Exceptional communication and influencing skills

View the position description here

We are committed to filling this role quickly, so while applications for this role will close on 17/09/2025 we will be reviewing applications as they come in and may interview suitable candidates prior to closing date. To avoid missing out apply now.

Scope as an Employer
At Scope, we 'Celebrate our people' by rewarding you with access to an exclusive benefits platform. You will have access to cashback, vouchers, and discounts to over 500 popular retailers covering groceries, fuel, entertainment, wellbeing and so much more. It's one of the ways we thank our team for the ongoing and valued contribution they make to the lives of the people we support.

View our stance on
inclusion, diversity and human rights
.
Scope (Aust) is a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

Agencies: Whilst we appreciate your interest, we are confident we can find a great candidate without external support.

Take your career on a journey with Scope and work proactively with us to achieve our purpose

If at any time you require us to adjust our recruitment process to meet your individual needs please email

Please note, successful applicants will be required to hold a NDIS Worker Screening Check Clearance and a Working with Children Check. If you have lived or worked for a continuous period of 12 months or more in another country within the last 10 years, a certified International Police Check from that country or countries will also be required. Please note that the offer will be conditional on meeting these requirements.

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