Carer Coach

Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we'd love to hear from you.

• Build a rewarding career with an organisation that truly puts people first
• SCHADS 4B ($44.58-$46.35 per hour) + super + salary packaging
• Full time opportunity based in Townsville

About the Role

As a Carer Coach, you'll deliver one-one-one and group coaching sessions that help carers build resilience, agency and hope. You'll support carers to explore their goals, reflect on their journey, and take practical steps toward wellbeing, all through a non-therapeutic, strengths-based approach.

Topics may include:

• Health and wellbeing
• Inclusion and advocacy
• Work, study, and volunteering
• Everyday life and finances
• Understanding the caring journey

We're seeking someone who thrives in a reforming space and embraces change with confidence and flexibility. You'll bring experience in community services, allied health or peer support, along with strong communication skills, emotional maturity and a trauma-informed approach.

Your ability to empower carers through active listening and smart goal setting will be essential, as will your familiarity with carer services such as the NDIS, My Aged Care, and mental health supports. A commitment to inclusion, self-reflection and continuous learning will ensure you succeed and grow in this role.

You will receive comprehensive training, mentoring and supervision. We'll support your professional development and reflective practice, helping you grow as a coach and leader in your community.

Community engagement/ networking and establishing referral pathways will be a key aspect of this role and you will work autonomously while being a supportive and flexible team member.

Reporting to the Carer Coaching and In-person Peer Support Coordinator, the Carer Gateway Coach will be responsible for:

• Facilitating the program in accordance with training and the Facilitated Coaching Service Guidelines
• Facilitate one-one-one and group coaching to carers, to achieve the program's required KPI's
• Creating an environment Carers will find welcoming, real and empowering
• Ensure relationships with Carers are positive and are built on Wellways values
• Engaging professionally and positively with key external and internal stakeholders
• Community engagement/ networking and establishing referral pathways

Pre engagement requirements:

• Minimum Diploma in Coaching, Counselling, Community Services or related field
• Right to work within Australia
• Current valid Driver's Licence and the ability to undertake some travel
• NDIS Worker Orientation Module Certificate (free online course)
• Satisfactory National Police Records Check
• NDIS Worker Screening Check
• Working with Children's Check (Employee/Paid)

What we can offer you

• A purpose driven culture where people can thrive, everyone is respected, and differences are valued
• An equitable, diverse, and socially inclusive work environment
• Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing
• Meal and Entertainment allowance via salary packaging up to $2,650 per annum
• Receive 17.5% leave loading every time you take annual leave
• Paid parental leave after 12 months of ongoing employment
• Access for you and your family to our Employee Assistance Program

Ready to Make a Difference?

Apply now and help us build a future where carers feel empowered, connected, and supported.

For a confidential discussion about the role, please contact Kathleen Roser at

To view the full Position Description and submit your application with Resume and Cover Letter, Click APPLY

Wellways Australia Limited is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment.

If you'd like to know more about our reconciliation commitment, click here  Reconciliation | Wellways

Job Description SummaryAre you ready to empower carers and create meaningful change? Wellways is on the lookout for compassionate, creative and community-minded individuals to join our team as Carer CoachesCulture

We're passionate about our work, which is enjoyable, challenging and rewarding. All of our teams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.

How to Apply

This is your opportunity to join a values based, growing, innovative and nationally recognised organisation with over 2,000 staff members across 93 sites.

Please select "Apply" below to complete your application.

Applications Close12/09/2025

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