Service Operations Manager

7 days ago

Townsville, Queensland, Australia beBeeCustomer Full time $55,000 - $80,000
Customer Service Team Leader Job Description

As a Customer Service Team Leader, you will play a vital role in coordinating and supervising the store operational functions to support profitable sales growth.

  • Key Responsibilities:
  • To develop the knowledge and capability of the operations team using coaching models and development frameworks.
  • To supervise effective and efficient administration processes and systems, ensuring compliance to core policies and standard procedures.
  • To manage multi-channel fulfilment in line with procedures, including online, commercial, and click & collect orders.
  • To work collaboratively as part of a team in delivering a positive store and channel experience for customers and effectively resolve customer complaints and queries as required.
  • To contribute to the brand and store experience by providing quality merchandising, in-store marketing, and presentation.
  • To build and maintain effective working relationships with internal and external stakeholders.
  • To continuously improve skills and knowledge through available online platforms and active participation in other development opportunities.

Required Skills and Qualifications:

  • Customer Focus – Understanding customer needs and preferences.
  • Drives Results – Consistently achieving results even under tough circumstances.
  • Develops Talent – Identifying and developing talent to build careers and meet organisational goals.

Benefits:

  • Competitive remuneration packages that may include generous sales commissions and incentives to celebrate success.
  • Exciting career opportunities and comprehensive training and development programs.
  • Fantastic discounts across the company, including VIP supplier pricing and promotions.
  • 12 weeks paid parental leave for eligible primary carers and gifts for new parents.
  • Hybrid working models for eligible roles and Employee Assistance Program (EAP) for wellbeing resources.
  • Workplace giving program that has raised millions for charity partners to support positive impact in the community.
  • Striving to be sustainable and reach the goal of net zero carbon emissions by 2030.

Others:

The key competencies for success in this role are CUSTOMER FOCUS, DRIVES RESULTS, DEVELOPS TALENT. This is an exciting place to start a career – begin your journey today.

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