Customer Success Manager – ANZ

Job Description
Customer Success Manager, ANZ
What You Can Expect
We are looking for a Customer Success Manager (CSM) to join our team. Your primary responsibility will be to ensure that customers derive maximum value from Zoom's products and services, ultimately driving customer satisfaction, retention, and loyalty. You will be proactively working with customers and partners to build out strategic execution plans / success plans. This role will be based in either Sydney or Brisbane.

About The Team
Customer Success play a crucial role in improving the customer experience within Zoom. We proactively build relationships, encourage product usage, and act as dedicated post-sales contacts for customers. We provide customers with useful resources that will enable them to succeed with our solutions, we effectively manage internal procedures and work across departments. Our success is achieved by consistently implementing the strategies with a commitment to excellence.

What We're Looking For

• Have experience of working in a Customer Success role within the SaaS/UCaaS or CCaaS industry
• Have experience in Customer Advocacy
• Able to drive an increase of awareness, utilization and adoption of Zoom products
• Have a proven track record of customer retention and loyalty
• Have Relationship Management skills – identifying customer objectives and outcomes and developing personalised plans to ensure ROI
• Have experience conducting onboarding and user training for new customers and ongoing training of best practices and feature releases
• Have excellent interpersonal and communication skills, including being able to deliver presentations/demonstrations via video and in person
• Have negotiation skills at senior management level
• Able to demonstrate a technical consultancy background is advantageous

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we're here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.