Manager, Customer Success Anz Asean Enterprise

5 days ago

Sydney, New South Wales, Australia Buscojobs Full time

Job Requisition ID #25WD90277

Position Overview

The Manager, Customer Success ANZ ASEAN Enterprise is responsible for leading a team of Customer Success Managers, overseeing a current book of business including 16 enterprise customers in the ANZ ASEAN region. Our Customer Success Managers manage the post-sales stages of onboard, use, and extend with our enterprise customers as they adopt Autodesk solutions. The team engages proactively with customers through outcomes- and value-led interactions, building and executing Customer Success Plans.

This People Manager role will oversee the team, adopting and developing best practices to ensure our customers realize maximum value from their ongoing investment in Autodesk partnerships.

You will manage a high-performing team of 6 Customer Success Managers and 2 Customer Success Associates, primarily in the AECO (Architecture, Engineering, Construction, and Operations) industry. Please note that as Autodesk evolves the Customer Success function, the industry mix, team size, and country distribution may change.

Autodesk offers a flexible working environment, with this role based in Australia. We prefer candidates in Sydney, Brisbane, or Melbourne but are open to considering candidates from other locations in Australia to find the right talent.

In this role, you will collaborate with teams including Sales, Technical Sales, Technical Advisory, Autodesk Channel Partners, Technical Support, and Client Services to ensure customer value and growth within your book of business.

Candidates should be highly motivated, tenacious self-starters with a proven track record of building, motivating, and leading high-performing customer success teams. We seek someone who truly believes in the importance of Customer Success, value, and ROI-based strategies.

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