Portfolio Account Specialist

5 days ago

Brisbane, Queensland, Australia Novartis Full time $80,000 - $120,000 per year

Job Description Summary

Join a high-performing team reimagining medicine. In this field-based QLD role, you will drive customer interactions and sales performance across our Immunology portfolio by building trusted relationships with HCPs and key stakeholders, delivering customer-centric experiences across in-person and virtual channels, and engaging in value-based conversations to understand needs and improve patient journeys. You will be reporting to a high-energy National Sales Manager and contributing to a special team with a laser focus on delivering impact for Australian patients.

Job Description

  • Drive competitive sales growth by identifying and prioritising high-potential HCPs and stakeholders using data insights.

  • Orchestrate positive, multi-channel customer experiences to deliver sales performance.

  • Lead value-based, in-person and virtual conversations to uncover challenges, drivers and opportunities.

  • Personalise engagement journeys aligned to customer preferences and available content.

  • Build sustained partnerships with HCPs and territory opinion leaders to improve the patient journey.

  • Gather and share customer insights; adapt territory, account and interaction plans dynamically.

  • Collaborate cross-functionally to design compliant solutions that address unmet customer and patient needs.

  • Report technical complaints and adverse events within 24 hours and manage sample distribution where applicable.

What you will bring to the role:

  • Extensive pharma sales experience (ideally in Immunology) with strong key account management expertise within the Australian healthcare ecosystem.

  • Proven sales background in Healthcare/Pharma or related business; established network with target customer groups desirable.

  • Strengths in account management, commercial excellence, selling skills, and technical aptitude.

  • Outstanding communication, influencing, and negotiation skills; adept at conflict management.

  • Strong compliance and ethics mindset; deep understanding of the healthcare sector and customer insights.

Skills Desired

Account Management, Commercial Excellence, Communication Skills, Compliance, Conflict Management, Cross-Functional Coordination, Customer Insights, Ethics, Healthcare Sector, Influencing Skills, Negotiation Skills, Selling Skills, Technical Skills

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