Chief Operating Officer

1 day ago

Sandringham, Victoria, Australia Bluff Road Medical Full time $120,000 - $180,000 per year

Bluff Road Medical, Bayside Family Medical and Elevate Medical (On-site with flexible hybrid options)

Lead operational excellence. Lift patient experience. Scale a thriving, values-led primary care group.

About Our Group

We are a well-regarded, multi-site general practice group in Melbourne's Bayside and Eastern suburbs. We care for complex patients, partner closely with specialists and allied health, and invest in innovation to make care safer, simpler, and more human.

The Role

As COO, you'll be the CEO's right hand—owning end-to-end operations across clinics, driving performance, and delivering our strategy. You'll scale systems, people, and processes that support outstanding care, sustainable growth, and exceptional clinician and patient experience. Each business has a Practice or Office Manager who look after the day to day running and will report to you.

Key Responsibilities

  • Operational leadership: Ensure Managers are running the day-to-day multi-site clinic operations effectively with setting and communicating clear.
  • Financial performance: Workforce and session optimisation, cost control, and revenue improvement (Medicare/MBS integrity, gap fees, debtors).
  • Digital & automation: Lead practical digitisation (Analytics dashboards, Power Automate/AI-enabled workflows) that reduce admin and errors.
  • Quality, risk & accreditation: Ensure compliance with RACGP Standards, privacy, OHS, infection control, incident management, and continuous improvement.
  • People & culture: Workforce planning, assist with recruitment, leadership development, and a high-accountability, supportive culture.
  • Growth & partnerships: Capacity planning, new services, referral pathways, local marketing, and community partnerships aligned to our mission.
  • Governance & reporting: Board-ready reporting, policy frameworks, vendor management, and robust SOPs across sites.

About You

You're a strategic, hands-on operator who loves fixing bottlenecks and building repeatable systems. You bring:

  • Senior leadership (in healthcare would be desirable) across multi-site operations.
  • Demonstrated results lifting access, quality, and unit economics.
  • Strong financial and data literacy; confident with KPIs and workforce modelling.
  • Calm, credible communicator who builds trust with doctors, managers, and admin teams.
  • A values-led approach centred on safe, timely, patient-centred care.

Why Join Us?

  • Make a measurable impact on how primary care is delivered in Bayside and Eastern suburbs.
  • Work with a forward-thinking leadership team that backs smart change.
  • Competitive package and genuine flexibility.

How to Apply

Please send your CV and a brief cover letter outlining two operational wins you've led (and how you measured success) to Amanda Mantel – CEO – with subject "Your Next COO ". Applications close 4th December 2025.

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