Dealership Service Advisor

3 days ago

Keysborough, Victoria, Australia Patterson Cheney Cars and Trucks Full time $70,000 - $76,000 per year
  • Must have dealership experience in Service Advising or a similar dealership role
  • Supportive team inclusive culture, and they enjoy having some fun as well
  • AIA Employer of the Year 2023, 2024 and 2025

An excellent opportunity exists with Patterson Cheney for a like-minded individual who wants to continue the success.

Patterson Cheney, VACC 2023, 2024, and 2025 Automotive Employer of the Year, placing us in the Hall of Fame.

You have a proven track record in a dealership Service Advisor capacity, working as part of a team in a high-volume environment, and you have strong attention to detail.

About the role:

Reporting to the Service Manager, you will be responsible for the following:

  • Working within Patterson Cheney policies, guidelines and standards
  • Scheduling customer service repair orders, obtaining a clear brief from the customer as to any issues
  • Preparing invoices and closing allocated repairs
  • Be transparent and honest with the customer, with estimated completion times and provide updates as required
  • Ensuring the customers' expectations are exceeded throughout the experience
  • Providing support to other service advisors
  • Assisting the Workshop Manager in resolving any customer-related concerns

The ideal candidate will have the following attributes:

  • Must have previous dealership experience in a similar role
  • Exceptional customer service skills
  • Strong communication skills - both written and verbal
  • Sound organisational skills and time management
  • Demonstrated ability to mentor and coach staff
  • Ability to neutralise conflict
  • Strong focus on creating customer experiences

What's in it for YOU?

  • Competitive salary package ($70,000 - $76,000)
  • Outstanding career growth opportunities throughout the group
  • Ongoing training and development
  • Access to dealership discounts, New and Used vehicles, Servicing, and Parts
  • Job security with a strong and growing independent family-owned business
  • And above all, lots of support, opportunity and fun.

How do I apply?

Click Apply below to submit your application.

The successful applicant will be required to undertake a National Police Check.

Why join the Patterson Cheney Group?

Patterson Cheney Group currently has over 850 employees. We are proud to be one of Australia's largest automotive businesses with multiple brands (Toyota, Mercedes-Benz, Holden, Isuzu, Mahindra, JAC Motors and multiple truck brands). We have served our customers since 1915, and our success has been built on a strong foundation of customer service. With independent, solid family business values and behaviours, we emphasise enjoying our work.

We take pride in being an equal opportunity employer looking to employ qualified candidates of any gender, race, religion or age with full rights to work in Australia. We will not be taking agency candidates.

  • Dealership Truck Sales Consultant

    3 days ago

    Keysborough, Victoria, Australia Patterson Cheney Cars and Trucks Full time $80,000 - $120,000 per year

    Join the Patterson Cheney Group, a leading dealership specialising in Isuzu Trucks and the proud recipient of the prestigious 2023/2024 Isuzu Dealer of Excellence awards. We have also been recognised as the VACC 2023 & 2024 Employer of the Year. As we continue to excel in the industry, we seek an experienced Sales Consultant to join our esteemed team. ...

  • Dealership Truck Sales Consultant

    3 days ago

    Keysborough, Victoria, Australia Patterson Cheney Cars and Trucks Full time $80,000 - $120,000 per year

    Join the Patterson Cheney Group, a leading dealership specialising in Isuzu Trucks and the proud recipient of the prestigious 2023/2024 Isuzu Dealer of Excellence awards. We have also been recognised as the VACC 2023 & 2024 Employer of the Year.As we continue to excel in the industry, we seek an experienced Sales Consultant to join our esteemed team.About...

  • Dealership Heavy Vehicle Technician

    3 days ago

    Keysborough, Victoria, Australia Patterson Cheney Cars and Trucks Full time $55,000 - $76,515 per year

    Apply now and let your skills shineWe are ready to recruit and expand the team2023 VACC Automotive Employer of the YearAre you a skilled Heavy Vehicle Truck Technician looking for an exciting career opportunity? Look no further This is the perfect chance to take your career to the next level Job Responsibilities:As a Dealership Heavy Vehicle Truck...

  • Automotive Senior Technician

    3 days ago

    Keysborough, Victoria, Australia Patterson Cheney Cars and Trucks Full time $90,000 - $120,000 per year

    Are You Ready for a New Challenge? About the Role: Collaborating with Service Advisors and Parts Advisors to ensure efficient operations Performing servicing, maintenance, and repairs to meet the manufacturer's standards Conducting diagnostics and resolving faults, completing tasks to a high standard Demonstrating proficiency in handling larger, more...

  • Dealership Heavy Vehicle Auto Electrician

    3 days ago

    Keysborough, Victoria, Australia Patterson Cheney Cars and Trucks Full time $55,000 - $76,015 per year

    Apply now and let your skills shineWe are ready to recruit and expand the team2023 VACC Automotive Employer of the YearAre you a skilled Heavy Vehicle Auto Electrician looking for an exciting career opportunity? Look no further This is the perfect chance to take your career to the next level Responsibilities: Diagnose, repair, and maintain electrical...

  • Customer Experience Expert

    3 days ago

    Keysborough, Victoria, Australia Patterson Cheney Cars and Trucks Full time $40,000 - $60,000 per year

    Patterson Cheney Toyota is not just a dealership; we are a success story that embodies industry best practices and accolades, including the VACC Automotive Employer of the Year 2023 & 2024 and Toyota Australia Dealer of Excellence 2023. To continue our success, we seek a motivated Customer Experience Expert to join our team in this pivotal role, supporting...

  • Customer Experience Expert

    3 days ago

    Keysborough, Victoria, Australia Patterson Cheney Cars and Trucks Full time $40,000 - $60,000 per year

    Patterson Cheney Toyota is not just a dealership; we are a success story that embodies industry best practices and accolades, including the VACC Automotive Employer of the Year 2023 & 2024 and Toyota Australia Dealer of Excellence To continue our success, we seek a motivated Customer Experience Expert to join our team in this pivotal role, supporting...

  • Trucks Assistant Sales Manager

    3 days ago

    Keysborough, Victoria, Australia Patterson Cheney Cars and Trucks Full time $90,000 - $120,000 per year

    Patterson Cheney Trucks is a leading name in the truck industry, dedicated to providing exceptional service and support to our customers. We are proud of our growing list of achievements, but most of all, we are proud of our like-minded team members who enjoy contributing to our iconic Patterson Cheney Trucks Dandenong. About The Role: We seek a...

  • Senior IT System Lead

    3 days ago

    Keysborough, Victoria, Australia Patterson Cheney Cars and Trucks Full time $80,000 - $120,000 per year

    Patterson Cheney Cars and Trucks in Keysborough is looking for a key staff member to join its IT team and provide level 2/3 support to its team of over 800 users.This critical IT role would suit someone wanting to make a real difference to the business. The applicant would possess a high understanding of Networking and Security, along with the day-to-day...

  • Automotive Technician/ Motor Mechanic

    3 days ago

    Keysborough, Victoria, Australia Patterson Cheney Cars and Trucks Full time $55,000 - $76,815 per year

    Apply now and let your skills shineWe are ready to recruit and expand the team2023 VACC Automotive Employer of the YearReporting to the Work Shop controller, you will perform all general repairs and service work on various vehicles. As part of an established, high-performing, and professional team, we have a very well-organised workshop we pride ourselves on...