Customer Solution Engineer

1 week ago

Sydney, New South Wales, Australia Executive Integrity Full time $90,000 - $120,000 per year

Job title: Customer Solution Engineer

Location: Remote - Australia

Who are we recruiting for?
Our client is a unique, award-winning technology company delivering a cloud-based, AI-powered platform for predictive battery analytics. With over 5GWh of assets and 1 million+ battery modules monitored globally, they've already prevented 100+ potential thermal-runaway events—proving their powerful impact on EV fleet and grid safety. Following a successful Series B funding round of US$16 million, they're scaling globally—and Australia is next.

What will you be doing?

  • Act as the trusted technical advisor for customers across Australia, supporting them before, during and after onboarding.

  • Lead consultative conversations to understand customer goals, technical capabilities and use cases.

  • Deliver engaging product demos, technical deep-dives, webinars and training.

  • Provide first-line technical support and troubleshoot battery analytics issues across the client base.

  • Gather feedback to identify recurring needs and collaborate with engineering to improve the platform.

  • Represent the brand at industry meetups, events, and other channels—amplifying their story and technology.

Are you the ideal candidate?

  • Degree-qualified in Engineering or similar, with strong technical foundations in battery systems, BMS or data analytics.

  • Experienced in customer-facing roles and passionate about delivering value to users.

  • Skilled at translating complex engineering topics (state estimation, predictive diagnostics etc.) to diverse audiences.

  • Confident communicator in English; German language skills are a bonus.

  • Brave and motivated self-starter who thrives in ambiguity and is ready to pioneer the Australian market.

  • Must have full Australian work rights (citizen, PR or valid long-term visa).

What's in it for you?

  • Real-world impact: Help shape safer, cleaner energy systems for global good.

  • Flexible, remote-first role: Work anywhere in Australia, on your schedule.

  • Career progression: Personalised development plan, training budget, and defined career tracks.

  • Inspired culture: Join a team of diverse, creative, focused individuals working with purpose.

  • Regular connection: Two 5-day team on-sites per year, plus remote team events.

  • Choice of tools: Select your preferred hardware and development environment.

  • Strong support: Work closely with the Regional Lead and global customer success team.

  • Vibrant mission: Contribute to meaningful decarbonisation—one battery at a time.

Who are we?
Executive Integrity is a global executive search and recruitment consultancy for a more sustainable world with a focus on talent within the Maritime and Renewable Energy sectors. We give a proportion of all our profits to Renewable World, a charity that develops affordable and innovative renewable energy solutions to poverty-stricken communities.

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