Customer Solutions Engineer

Legl is a UK-HQ'd, fast-growing, B2B regtech/fintech platform with a mission to bring the legal industry into the 21st century. We're backed by some of the best venture investors in Europe (
Series B
) and we are scaling quickly on our next phase of growth as we expand into Australia.

Our mission is to make legal services work better for law firms and their clients. Since launching just a few years ago, we're proud to partner with over 450 law firms, including 40 of the UK's top 200, and some of their regulated clients as well.

The Legl team is agile, ambitious, and collaborative. We're not an environment that suits everyone - we thrive on breaking down problems to their essence, understanding the customer, making decisions quickly, and the mindset that every day matters. For the right individuals, this is an opportunity to thrive, be rewarded, and work on exciting, impactful projects alongside talented, like-minded people, while learning and developing at a fast pace.

The Role

We are recruiting for a Customer Solutions Engineer in Australia - one of our first hires into a new region - who will play a pivotal role in launching Legl into Australia. Sitting at the intersection of technology, regulation, and customer success, you will partner with our sales team to deeply understand the challenges law firms face - particularly around AML, onboarding, and compliance - to position Legl as the solution of choice for law firms.

Beyond pre-sales support, you'll also own activation and adoption, ensuring customers are set up for success, driving meaningful usage, and ultimately supporting revenue generation. This is a unique opportunity to shape how Legl enters a new market, working closely with sales, product, and customer teams to deliver measurable impact.

You will be responsible for:

• Pre-Sales Enablement
• partnering with Account Executives during the sales process to scope requirements, run tailored process-mapping exercises,, and articulate how Legl solves complex law firm challenges.
• AML & Compliance Expertise
• serving as a subject matter expert on AML and regulatory workflows, building credibility and trust with prospects and clients.
• Customer Activation
• leading onboarding and launch processes with new clients, ensuring smooth implementation and adoption of Legl's solutions.
• Driving Product Usage
• working with clients to embed Legl into their day-to-day, monitoring adoption, and identifying opportunities for expansion.
• Feedback Loop
• acting as the bridge between customers and product, gathering insights to influence roadmap priorities and improve customer outcomes.

About You:

• Compliance Expertise
• proven experience with compliance/regulatory workflows in a SaaS environment, ideally within or alongside law firms.
• Technical & Commercial Blend
• comfortable translating customer problems into product solutions, with the ability to position technology in business terms.
• Trusted Adviso
  r - able to build credibility quickly with senior stakeholders, influencing decisions and helping firms achieve transformation.
• Collaborative Partner
• thrives in cross-functional teams, working with sales, product, and customer success to deliver outcomes.
• Agile & Proactive
• self-starter in a fast-moving environment, comfortable balancing multiple priorities and rolling up your sleeves where needed.
• Customer-Centric Mindset
• motivated by enabling customer success and delivering tangible, measurable results.

Diversity

At Legl, we believe that diversity drives innovation and success. We are committed to fostering an inclusive environment where everyone feels empowered to bring their authentic selves to work. By embracing diverse perspectives, backgrounds, and experiences, we strengthen our ability to deliver meaningful solutions. We actively encourage applications from individuals of underrepresented communities and are dedicated to creating a workplace where all voices are heard, valued, and respected.