Customer Service Officer

3 days ago

Melbourne, Victoria, Australia Industry Capability Network (Victoria) Ltd Full time $60,000 - $80,000 per year

ICN Victoria is an independent organisation supported by the Victorian Government, working for local industry since 1984. We were founded on the principle that local businesses, especially small and medium-sized enterprises, should be given full and fair opportunities to compete for work on major projects. In turn, this helps create jobs by encouraging industry to think local, social and sustainable in all procurement decisions.

The Role:

This is a 12-month parental leave cover contract. Working under the direction of the Customer Services Lead you will:


• Provide exceptional customer service and support over the phone, via email and through our CRM


• Develop an understanding of the State Government's Local Jobs First Policy (LJF), Social Procurement Framework (SPF) and Building Equality Policy (BEP), associated documentation, systems, and processes


• Provide guidance to Industry and Government on understanding the Local Jobs First Policy and Building Equality Policy


• Provide support to Industry and Government in the use of the policy implementation tools and processes


• Represent and promote ICN Victoria at relevant events, briefings, and training sessions


• Create training materials, including training videos, user manuals and FAQs for Industry and Government


• Present virtual and in-person training sessions to Industry and Government


• Prepare reporting and monitoring data by collating information from the team


• Support User Acceptance Training for systems updates


• Provide systems training to internal staff


• Provide administrative support to the Customer Services Team Lead


• Contribute to ICN's strategy at both a Victorian and national level


• Complete additional reasonable duties as directed.

Skills and Competencies


• Strong alignment with ICN Victoria's vision and values


• Excellent written and verbal communication skills


• High attention to detail and accuracy


• Effective organisation and prioritisation skills


• Confidence and comfortability engaging stakeholders and building connections


• Effectively prioritise tasks and manage time efficiently to meet deadlines


• Working cooperatively and productively with others to achieve results


• Advanced computer skills including Microsoft Office Suite and the use of CRMs

ICN Victoria is committed to fostering a diverse, inclusive, and equal opportunity workplace. We welcome applicants from all backgrounds and prioritise equal representation in gender, ethnicity, age, and other lived experiences, such as disability and neurodiversity.

Please include a cover letter with your application, highlighting how your experience will contribute to your success in this role.

If you require any adjustments to our recruitment process to accommodate your individual needs, please reach out to Ella Keenan at [email protected].

  • Customer Service Agent

    9 hours ago

    Melbourne, Victoria, Australia Service Stream Full time

    Primary LocationClayton, VICJob Description SummaryTo contribute to the efficiency, profitability, and growth of Service Stream by performing a variety of customer facing and administrative functions to support existing Victorian metropolitan water meter exchange contacts, whilst adhering to relevant statutory legislation and Service Streams Policies and...

  • Payroll And Customer Service Administrator

    2 hours ago

    Melbourne, Victoria, Australia Service Stream Full time

    Primary LocationVIC - Melbourne - 655 Collins St- Job Description SummaryPlatform to excel your career in Payroll in an ASX-listed company.- About the RoleWe are looking for Payroll and Customer Service Administrator to join our Transaction Services team of Service Stream. You will be a key team member support the running and delivery of the payment of...

  • Customer Service Officer

    4 weeks ago

    Melbourne, Victoria, Australia AUSREO Full time

    Join to apply for the Customer Service Officer - Pakenham role at AUSREO3 days ago Be among the first 25 applicantsJoin to apply for the Customer Service Officer - Pakenham role at AUSREOGet AI-powered advice on this job and more exclusive features.Introduction:Ausreo is Australia's leading independent manufacturer and supplier of concrete reinforcing...

  • Customer Service Officer

    3 days ago

    Melbourne, Victoria, Australia Delvic Foods Pty Ltd Full time $60,000 - $80,000 per year

    Join our dynamic team as a Customer Service Officer/Team Leader at Delvic Foods Pty Ltd, based in our Derrimut, VIC office. In this full-time role, we're looking for an energetic, capable, and ambitious Customer Service Officer/Team Leader that will play a key part in providing exceptional service to our valued customers and leading our telesales/customer...

  • Customer Service Officer

    6 hours ago

    Melbourne, Victoria, Australia Page Personnel Full time

    Scoresby Location- Temporary to Permanent Role**About Our Client**:Reporting to the Operations Manager, your main role and responsibilities will include but not limited to:- High-volume sales order data entry of customer orders, daily, using SAP.- Answering inbound calls from customers.- Forwarding customer feedback and complaints to the relevant stakeholder...

  • Customer Service Officer

    4 hours ago

    Melbourne, Victoria, Australia Supagas Pty Ltd Full time

    An excellent opportunity to join a growing company in a fast paced industry.- Full time employment- Excellent Employee Reward Program**About the Company**Supagas is a fast-growing national company, a leading supplier of cylinder gases such as LPG, Industrial Gases, Hospitality Gases, Medical Gases and Helium. We are rapidly building a reputation for growth...

  • Customer Service Officer

    7 hours ago

    Melbourne, Victoria, Australia Brenntag Full time

    Join to apply for the Customer Service Officer role at Brenntag1 day ago Be among the first 25 applicantsJoin to apply for the Customer Service Officer role at BrenntagGet AI-powered advice on this job and more exclusive features.Responsible for Customer Service daily activities and projects including, but not limited to, all aspects related to materials,...

  • Customer Service Officer

    3 days ago

    Melbourne, Victoria, Australia ICP Group Australasia Full time $40,000 - $60,000 per year

    About the roleICP Group is a manufacturer and distributor of coatings and adhesives to the global market for leading brands such as Rebound Ace, Plexipave and Stainproof.Join the dynamic team at ICP Group Australasia as a full-time Customer Service Officer based in our Tullamarine, VIC office. In this varied and fulfilling role, you will be the friendly face...

  • Customer Service Officer

    2 hours ago

    Melbourne, Victoria, Australia Bank Of Queensland Part time

    **About the Role**- Seeking passionate and experienced Customer Service Officer to join the BOQ team- Flexible workplace & Collaborative Team - Owner Managed Branch Mornington Based- Part time role, working 2 days a week, Monday & WednesdayAs the Customer Service Officer, you will be the 'face' of the Bank within the Branch, providing exceptional customer...

  • Customer Service Officer

    5 minutes ago

    Melbourne, Victoria, Australia Mccormick & Company Full time

    Customer Service Officer, McCormick AustraliaMoorabbin AirportHybrid work environment, your time in office will be at our new state of the art Moorabbin officePeople oriented culture with a strong focus on employee developmentIconic brands such as Keens, Aeroplane Jelly, French's and Frank's, to name a fewIf you are a passionate customer service...