Client Relations Manager

1 week ago

North Mackay, Queensland, Australia Integrity Pest Control Mackay Full time $27,000 - $36,000 per year

About You

You are a professional who values integrity and takes pride in delivering excellence. You thrive on creating positive experiences, building strong relationships, and finding solutions. Your friendly, proactive, and can-do attitude shines through in every interaction with both customers and colleagues.

About the Role

As our Client Relations Manager, you'll play a pivotal role in nurturing long-term customer relationships, creating new opportunities, and ensuring every client enjoys an outstanding Integrity experience. This is more than an admin role it's about driving customer satisfaction, supporting our team, and helping the business grow. You'll have the support, training, and resources to achieve real success in a position where your work truly makes an impact.

Key Responsibilities

  • Nurture existing clients with follow-up calls and check-ins
  • Develop and maintain a clean, accurate customer database
  • Identify and implement marketing strategies to support business goals
  • Develop systems and processes to improve efficiency and customer experience
  • Schedule work, manage bookings, and coordinate technician workflows
  • Handle customer enquiries with professionalism and care
  • General administrative duties such as email management, invoicing, and filing

What We're Looking For

  • Strong communication and people skills
  • Organised, efficient, and detail-oriented
  • Comfortable with technology and willing to learn new systems
  • A team player who enjoys problem-solving and supporting others
  • Experience in the pest management industry, ServiceM8, or WordPress is a plus but not essential, as full training will be provided

The Perks

  • Permanent role full-time or part-time available to suit the right applicant
  • Flexible hours to support work-life balance (ideal for parents returning to the workforce)
  • A supportive, family-friendly workplace where your contribution matters
  • Training, development, and growth opportunities in a rewarding industry

If you're looking for more than "just a job" and want to build a meaningful career where you can truly make a difference, we'd love to hear from you.

Job Type: Permanent

Pay: $27.00 – $30.00 per hour

Benefits:

  • Professional development assistance

Ability to commute/relocate:

  • North Mackay QLD 4740: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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