Automation Specialist

Brief Description
Be responsible for identifying, designing, and implementing automation solutions within the Underwriting team to reduce manual referrals, improve efficiency, and enhance the accuracy and consistency of underwriting decisions.

• Location: Toowong, North Lakes or Kawana
• This is a temporary full-time position (6 months)

The role
As an Automation Specialist, you will be reporting to the Technical Home Underwriting Manager. The purpose of this role is:

• To identify, design, develop, and implement automation solutions within the Underwriting team, specifically targeting processes that generate manual referrals.
• To significantly reduce the volume of underwriting referrals by automating decision-making criteria and data processing, thereby enhancing operational efficiency.
• To improve the consistency and accuracy of underwriting decisions through the application of automated rules and workflows, ensuring adherence to risk appetite and policy guidelines.
• To empower underwriters by streamlining routine tasks, allowing them to focus on complex cases and strategic risk assessment rather than manual referral processing.

Position Accountabilities

• Automation Solution Delivery - Work with Underwriting SMEs to identify and document processes for automation, focusing on reducing manual referrals. Design, develop, test, and deploy scalable automation solutions that meet performance, accuracy, and security standards.
• Referral Reduction & Efficiency Improvement - Address root causes of referrals, monitor the impact on volumes, processing times, and accuracy, and optimise automated processes for efficiency and resilience.
• Stakeholder Collaboration & Communication - Gather requirements from stakeholders, liaise with IT, Data Science, and other teams, and communicate progress and challenges clearly.
• Documentation & Best Practices - Maintain documentation for automated processes, follow development standards and governance frameworks, and stay updated on emerging automation technologies.

What Experience You'll Bring
Qualifications and Experience
Essential

• 3+ years proven experience in designing, developing, and implementing automation solutions using UiPath as Robotic Process Automation (RPA) tool.
• Strong proficiency in at least one scripting or programming language (Python, VB.NET, C#) for data manipulation, API integration, and custom solution development.
• Demonstrated ability to analyse complex business processes, identify inefficiencies, and translate business requirements into technical specifications for automation.
• Excellent analytical and problem-solving skills, with a methodical approach to identifying root causes and developing effective solutions.
• Strong verbal and written communication skills, with the ability to articulate technical concepts to non-technical stakeholders and effectively gather requirements.
• Experience working collaboratively with business users and technical teams to deliver successful outcomes.

Desirable

• Bachelor's degree in Computer Science, Information Technology, Engineering, Business Analytics, or a related field, or equivalent experience.
• Previous experience within the insurance industry, particularly with underwriting processes, policy administration, or claims management.
• Familiarity with common underwriting referral triggers and decision-making logic.
• Relevant certifications in RPA platforms, Lean Six Sigma, Agile methodologies, or business analysis.
• Experience with data visualisation tools (e.g., Power BI, Tableau), cloud platforms (AWS, Azure, GCP).
• Understanding of data structures, data modelling, and database concepts.

Our Perks
Location:
Toowong, North Lakes or Kawana

Close to a variety of public transport and easy parking options, the Toowong office has excellent end of trip facilities (including secure bike storage and showers), outdoor spaces and plenty of modern collaborative areas to work and connect with colleagues.

Conveniently based at Toowong Village tower with views of the mountains and the Brisbane River, our location is only 4 km from the city and provides access to retail, restaurants and other amenities.

The Benefits Of Working At A&G

• Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.

• Access to A&G's employee reward and recognition platform, powered by Rewards Gateway - Enjoy a wide range of benefits, including:

• Personalised rewards and peer-to-peer recognition

• Exclusive discounts and savings across more than 600 top retailers

• A comprehensive recognition program that celebrates milestones and achievements—helping you feel valued every step of the way

• Work flexibility - with options to work from home two days per week.

• Grow with us - we've got learning and professional development opportunities to suit everyone.
• Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you're passionate about.
• Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
• Celebrate the wins - we love sharing our successes and celebrating together - join us and you've got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
• Save money - as well as discounts on insurance products, we've teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

About Us
Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.

We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

• A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.