Head of Customer Success

8 hours ago

Brisbane, Queensland, Australia Life's Magical Journey Full time $80,000 - $120,000 per year

Lead With Impact. Build With Purpose. Work On Your Terms.

Location: Australia or New Zealand (Full working rights required)

Engagement: Independent Contractor | Remote | Flexible Hours | Performance-Based

Are you an experienced customer success professional ready to align your career with greater freedom, purpose, and impact? If you're seeking a meaningful shift from the corporate grind while still leveraging your expertise, this opportunity is designed for you.

About Us

We're working with an established global leader in transformational education, delivering premium online courses, immersive retreats, and high-impact virtual events across 150+ countries. For over two decades, the programs have empowered individuals to unlock their potential and live more fulfilled, purpose-driven lives—both personally and professionally.

As we expand across Australia and New Zealand, we're looking for a driven professional with a background in Customer Success to bring their expertise into a more flexible, purpose-driven environment. This is not a conventional CS position—it's an opportunity to apply your experience in client relationship management, communication, and problem-solving in a new, empowering context.

What You'll Be Doing

This role is ideal for someone who thrives in a people-focused, performance-driven environment and enjoys leading with initiative and purpose.

  • Implement marketing strategies to attract and qualify potential clients.
  • Conduct phone interviews to understand individual needs and assess alignment.
  • Manage follow-up communication via phone and email with professionalism and care.
  • Engage in weekly Zoom-based training sessions with the wider team.
  • Demonstrate consistency, accountability, and strong self-leadership.
  • Actively commit to your own personal and professional growth journey.

What We Offer

  • A proven, scalable business model with comprehensive systems and support.
  • Weekly training sessions and one-on-one mentorship.
  • Remote work with a flexible schedule that supports work-life balance.
  • A performance-based compensation model.
  • A values-driven culture focused on growth, integrity, and purpose.

Who We're Looking For

Professionals with 5+ years of experience, ideally in customer success, client engagement, or account management

  • Self-starters who are proactive, resourceful, and results-oriented.
  • Confident communicators who enjoy building relationships.
  • Individuals who are passionate about personal development and helping others grow.
  • Australian or New Zealand residents with full working rights.

Ready to Redefine Your Career?

If you're ready to apply your skills in a more meaningful and flexible way, we'd love to hear from you.

Apply now and take the next step toward building the life and career you truly want.

Please Note

  • This is a contractor opportunity. Compensation is based on performance.
  • This role is not suitable for students or recent graduates.
  • By applying, you consent to receive communications from us via phone, email, and SMS.

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