Head of Customer Success

3 weeks ago

Brisbane, Queensland, Australia EventsAir Full time
Overview

We are looking for a Head of Customer Success to lead our global team and ensure our clients experience excellence once they onboard with EventsAir. This role combines strategic leadership, operational excellence, and a customer-first mindset to shape how customers engage with EventsAir globally.

What You'll Be Doing
  • Leading, inspiring, and growing a global team of Customer Success Managers.
  • Designing and driving a unified onboarding, implementation, and training strategy across diverse customer segments and regions.
  • Championing a culture focused on customer enablement, satisfaction, and continuous improvement – CSAT scores are your scoreboard.
  • Ensuring customers go live smoothly and on time with best-in-class onboarding experiences.
  • Building scalable customer training programs while allowing for tailored, white-glove support where needed.
  • Coaching and mentoring regional leads, empowering them to manage and inspire their own teams.
  • Defining and tracking key metrics like time-to-value and onboarding success rates to measure impact.
  • Collaborating with Product, Support, Sales, and Marketing to create a frictionless customer journey.
  • Acting as the voice of the customer to influence product innovation and business improvements.
What We're Looking For
  • 10+ years in Customer Success, Professional Services, or a similar senior post-sales leadership role in SaaS.
  • Strong experience managing global teams across multiple time zones.
  • Background in CSM with hands-on onboarding, implementation, and training experience.
  • Proven success in scaling high-performing, operationally efficient teams.
  • Exceptional communication, leadership, and stakeholder management skills.
  • Familiarity with Customer Success tools, CRM systems, and project tracking platforms.
  • Bonus points for experience in event technology.
What You'll Benefit From as an Airstar
  • Fantastic flexibility: Hybrid working arrangement for all employees.
  • We don't like burnout: Additional annual leave around Christmas to bridge public holidays.
  • Socials: Quarterly catered events or vouchers for remote workers.
  • Be a champion: We support causes such as International Women's Day and R U OKAY?
  • Grow through mobility: Opportunities for side steps, up steps, and internal secondments.
  • Be Healthy: Standing desks, wellness options, and optional wellness perks.
  • Learn and develop: Personal L&D budget toward courses or conferences.
  • Work from almost anywhere: Policy to work remotely up to two weeks per year.
  • Parenting support: Extra maternity/paternity leave and miscarriage & stillbirth leave policies.
  • Employee Assistance Program: Access to confidential counselling.
  • Recognition and rewards: A program with points and vouchers for notable work.

Ready to take the reins and elevate customer success to new heights? Apply now and help us shape the future of events. Apply now, don't just be a star, be an AirStar


#J-18808-Ljbffr

  • Head of Customer Success

    1 week ago

    Brisbane, Queensland, Australia DMCG Global Full time $120,000 - $180,000 per year

    Our client is one of Australia's leading investment trading platform in the Fintech sector. As they continue to grow, they are now looking for Head of Customer Experience to lead the customer success function of the business.Scope of the RoleAs Head of Customer Experience, you will set the vision and strategic goals for customer experience where you will...

  • Head of Customer Success

    3 weeks ago

    Brisbane, Queensland, Australia DMCG Global Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from DMCG GlobalFounder & Chief Innovation Officer at DMCG Global - I partner with Web3, SaaS, fintech, e-commerce, business transformation companies recruit, build,…Our client is one of Australia's leading investment trading platform in the Fintech sector. As they...

  • Head of Customer Success

    3 weeks ago

    Brisbane, Queensland, Australia DMCG Global Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from DMCG GlobalFounder & Chief Innovation Officer at DMCG Global - I partner with Web3, SaaS, fintech, e-commerce, business transformation companies recruit, build,…Our client is one of Australia's leading investment trading platform in the Fintech sector. As they...

  • Head of Customer Success

    3 weeks ago

    Brisbane, Queensland, Australia EventsAir Full time

    OverviewWe are looking for a Head of Customer Success to lead our global team and ensure our clients experience excellence once they onboard with EventsAir. This role combines strategic leadership, operational excellence, and a customer-first mindset to shape how customers engage with EventsAir globally.What You'll Be DoingLeading, inspiring, and growing a...

  • Customer Success Consultant

    4 weeks ago

    Brisbane, Queensland, Australia University Engineers' Club Full time

    Engage clients to deliver training, implement solutions, and build relationships in the legal sector at LexisNexis, a global leader in legal technology.Your roleResponsibilitiesDelivering a minimum of 40 training hours per month and maintaining accurate records.Planning learning activities to cover the client base and minimize cancellations.Identifying...

  • Channel/Customer Success Manager

    4 weeks ago

    Brisbane, Queensland, Australia at Full time

    OverviewAre you a driven & talented Channel/Customer Success Manager looking for a challenging opportunity to shape distributor and customer success? A market-leading Australian Mining Operational Technology company, proudly owned by a global leader of mining & construction equipment, has an exciting career opportunity. As the Channel/Customer Success...

  • Channel/Customer Success Manager

    4 weeks ago

    Brisbane, Queensland, Australia at Full time

    OverviewAre you a driven & talented Channel/Customer Success Manager looking for a challenging opportunity to shape distributor and customer success? A market-leading Australian Mining Operational Technology company, proudly owned by a global leader of mining & construction equipment, has an exciting career opportunity. As the Channel/Customer Success...

  • Customer Success

    4 days ago

    Brisbane, Queensland, Australia Askable Full time $90,000 - $120,000 per year

    Heads up This role is based in-person at our office in sunny Brisbane, Australia.–––––––––––––––––––– About AskableHey, we're Askable - the world's most loved user research platform. Loved by whom you ask? Woolies, Qantas, Canva, BUPA, CommBank, NAB, Telstra, BBC, Mastercard and hundreds more. Not bad right?Askable...

  • Customer Success

    2 weeks ago

    Brisbane, Queensland, Australia Aussie Founders Club Full time $90,000 - $120,000 per year

    Brisbane (preferred) | Hybrid role | Open to Sydney or Melbourne remoteRedEarth is one of Australia's fastest-growingbattery energy storage system (BESS)manufacturers – and we're on a mission to accelerate the clean energy transition. Our smart, modular battery solutions are powering everything from homes to large commercial & industrial projects.We're...

  • Head of Customer Experience

    4 weeks ago

    Brisbane, Queensland, Australia Westpac Group Full time

    Head of Customer Experience & Sales EffectivenessWe're looking for someone to help shape the future of virtual banking and elevate the way we support and partner with millions of Australians through their life. You'll lead the strategic design and delivery of exceptional customer experiences across all contact centre channels. Reporting to the National...