Head of Customer Success

2 days ago

Brisbane, Queensland, Australia DMCG Global Full time

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from DMCG Global

Founder & Chief Innovation Officer at DMCG Global - I partner with Web3, SaaS, fintech, e-commerce, business transformation companies recruit, build,…

Our client is one of Australia's leading investment trading platform in the Fintech sector. As they continue to grow, they are now looking for Head of Customer Success to lead the customer success function of the business.

Scope of the Role

As Head of Customer Success, you will set the vision and strategic goals for customer experience where you will focus on driving product adoption and optimising overall customer experience with the help of several direct reports in your team. Together with the CEO and Founders, you will set the customer engagement and satisfaction metrics, and work to improve them over time.

Ideal Applicants

You are a seasoned leader in leading a Customer Success or Customer Experience function in industries across finance or tech. At a minimum you must have a background in personally investing in crypto on centralised trading platforms as a customer.

Requirements:

  • Proven experience leading teams, driving product adoption and leveraging customer success best practices in a B2C organisation
  • Prior experience in trading or investing in crypto as a consumer. (This is a must) If you work in the industry this is also a bonus.
  • Proven ability to develop strategies, translate them into initiatives and track successful delivery
  • Able to be flexible and agile in responding to evolving business priorities and needs
  • Able to collaborate across the organisation and with external stakeholders
  • Willing and able to address escalated client issues with speed and urgency while looking for areas of improvement.
  • Love of the start-up environment and the opportunity to make your mark on a growing organisation.

This is a unique opportunity to work along side some really great leaders in fintech. A competitive salary, hybrid work arrangements, great team culture, and an ambitious vision and journey awaits you here.

Seniority level
  • Seniority levelDirector
Employment type
  • Employment typeFull-time
Job function
  • Job functionCustomer Service, Strategy/Planning, and Management
  • IndustriesFinancial Services, Investment Management, and Consumer Services

Referrals increase your chances of interviewing at DMCG Global by 2x

Get notified about new Head of Customer Success jobs in Brisbane, Queensland, Australia.

Brisbane, Queensland, Australia 2 weeks ago

Sales & Account Director – B2B Tech Marketing + SaaS

Brisbane, Queensland, Australia 2 days ago

Enterprise Sales Account Director - SaaS Applications (Public Sector)

Brisbane, Queensland, Australia 2 weeks ago

Enterprise Account Director - SaaS Applications, Public Sector (QLD)

Brisbane, Queensland, Australia 1 week ago

Brisbane, Queensland, Australia 1 week ago

Brisbane, Queensland, Australia 1 week ago

Brisbane, Queensland, Australia 1 week ago

Director of Sales - InterContinental Brisbane

Brisbane, Queensland, Australia 2 weeks ago

Brisbane, Queensland, Australia 1 week ago

Brisbane, Queensland, Australia 2 weeks ago

Herston, Queensland, Australia 2 weeks ago

Embedded IoT / Edge Solutions Sales Representative, Manager and Director

Brisbane, Queensland, Australia 1 week ago

Microsoft Dynamics 365 Finance - Systems Accountant

Brisbane, Queensland, Australia 3 weeks ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Head of Customer Success

    1 week ago

    Brisbane, Queensland, Australia DMCG Global Full time $120,000 - $180,000 per year

    Our client is one of Australia's leading investment trading platform in the Fintech sector. As they continue to grow, they are now looking for Head of Customer Experience to lead the customer success function of the business.Scope of the RoleAs Head of Customer Experience, you will set the vision and strategic goals for customer experience where you will...

  • Head of Customer Success

    2 days ago

    Brisbane, Queensland, Australia DMCG Global Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from DMCG GlobalFounder & Chief Innovation Officer at DMCG Global - I partner with Web3, SaaS, fintech, e-commerce, business transformation companies recruit, build,…Our client is one of Australia's leading investment trading platform in the Fintech sector. As they...

  • Head of Customer Success

    2 days ago

    Brisbane, Queensland, Australia EventsAir Full time

    OverviewWe are looking for a Head of Customer Success to lead our global team and ensure our clients experience excellence once they onboard with EventsAir. This role combines strategic leadership, operational excellence, and a customer-first mindset to shape how customers engage with EventsAir globally.What You'll Be DoingLeading, inspiring, and growing a...

  • Head of Customer Success

    2 days ago

    Brisbane, Queensland, Australia EventsAir Full time

    OverviewWe are looking for a Head of Customer Success to lead our global team and ensure our clients experience excellence once they onboard with EventsAir. This role combines strategic leadership, operational excellence, and a customer-first mindset to shape how customers engage with EventsAir globally.What You'll Be DoingLeading, inspiring, and growing a...

  • Head Of Customer Success

    1 week ago

    Brisbane, Queensland, Australia Cubiko Pty Ltd Full time

    **Location**: Brisbane CBD (hybrid)**About Cubiko**Cubiko is a first-of-its-kind solution helping medical practices unlock the power of their data. Through clear, easy-to-understand dashboards and metrics, we give practices the insights they need to improve business performance and patient care outcomes.We're an established and rapidly growing team of 35...

  • Customer Success Manager

    1 week ago

    Brisbane, Queensland, Australia Etrainu Full time

    Location- Brisbane- Department- Customer Success- Type- Full TimeWe are currently looking for a Customer Success Manager to deliver exceptional customer service and provide our clients the solutions and support to achieve their goals. This role will be reporting to the Head of Customer Success and based in the Brisbane headquarters.**Responsibilities**:-...

  • Customer Success Advocate

    6 days ago

    Brisbane, Queensland, Australia beBeeEmpowerment Full time $92,000 - $109,000

    Unlocking Human PotentialWe believe everyone deserves the opportunity to learn and grow.Our mission is to empower individuals with the tools and resources they need to succeed.As a key player in this journey, you will play a crucial role in helping our customers achieve their goals.Key Responsibilities include:- Consulting teachers on the implementation of...

  • Customer Success Manager

    7 days ago

    Brisbane, Queensland, Australia Nextdc Full time

    Company DescriptionAt NEXTDC we are building the heart of Australia's high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies.As an Australian head officed, ASX100 listed company we currently...

  • Customer Success Consultant

    6 days ago

    Brisbane, Queensland, Australia University Engineers' Club Full time

    Engage clients to deliver training, implement solutions, and build relationships in the legal sector at LexisNexis, a global leader in legal technology.Your roleResponsibilitiesDelivering a minimum of 40 training hours per month and maintaining accurate records.Planning learning activities to cover the client base and minimize cancellations.Identifying...

  • Channel/Customer Success Manager

    7 days ago

    Brisbane, Queensland, Australia at Full time

    OverviewAre you a driven & talented Channel/Customer Success Manager looking for a challenging opportunity to shape distributor and customer success? A market-leading Australian Mining Operational Technology company, proudly owned by a global leader of mining & construction equipment, has an exciting career opportunity. As the Channel/Customer Success...