Customer Success Consultant

4 weeks ago

Brisbane, Queensland, Australia University Engineers' Club Full time

Engage clients to deliver training, implement solutions, and build relationships in the legal sector at LexisNexis, a global leader in legal technology.

Your role

Responsibilities

  • Delivering a minimum of 40 training hours per month and maintaining accurate records.
  • Planning learning activities to cover the client base and minimize cancellations.
  • Identifying opportunities for new sales to fulfill client needs.
  • Enhancing clients' knowledge of LexisNexis products and driving usage.
  • Building effective relationships with individual users and key stakeholders.
  • Defining client learning needs and planning and implementing effective training solutions.
  • Engaging with clients including corporate, law firms, barristers, and government departments.
  • Reporting to the Head of Customer Success.
  • Liaising with a range of management and staff levels, particularly with Sales departments.
About you

Qualifications

  • A law degree or a strong understanding of the Australian legal landscape; open to law graduates seeking alternative careers.
  • Demonstrated customer success background, preferably within the legal industry.
  • Experience in training delivery and using platforms like eLearning.
  • Ability to identify opportunities while building solid relationships with customers and stakeholders.
  • Exceptional communication and presentation skills.
  • Understanding of Boolean and free text search principles.
  • Authorization to legally work in Australia.
Compensation & benefits
  • Discounted health plan rate and optical assistance.
  • Life assurance and income protection.
  • Option to buy additional annual leave days.
  • Employee Assistance Program.
  • Flexible working arrangements.
  • Benefits for you and your family.
  • Access to learning and development resources.
  • Shared parental leave, study assistance, and sabbaticals.
Training, development & rotations

Access to learning and development resources, study assistance, and support for professional growth through various wellbeing initiatives.

Career progression

Opportunities for advancement within LexisNexis, a global organization, with potential to move into senior customer success, training, or other professional roles.

How to Apply

Submit your application for the Customer Success Consultant - Training Specialist role at LexisNexis. The company is looking to fill this role as soon as possible; apply now to be considered.

This job may close before the stated closing date, you are encouraged to apply as soon as possible

Report this job

#J-18808-Ljbffr

  • Customer Success Director

    2 days ago

    Brisbane, Queensland, Australia Prometheus Group Full time $120,000 - $250,000 per year

    About Prometheus GroupPrometheus Group is built on a culture of self-starters, accountability, and results. For more than a decade, our team has proudly served the Asia Pacific market, building a loyal customer base across energy, utilities, mining, manufacturing, and other asset-intensive industries. Our software helps customers optimise operations, extend...

  • Customer Success Advisor

    2 weeks ago

    Brisbane, Queensland, Australia Veneta Blinds PTY Ltd Full time $60,000 - $80,000 per year

    About the OrganizationVeneta Blinds Australia is a leading provider of high-quality window coverings, offering innovative and stylish solutions tailored to both residential and commercial spaces. With decades of experience and a strong reputation for excellence, we combine superior craftsmanship with the latest technology to deliver durable, functional, and...

  • Customer Success Manager

    4 weeks ago

    Brisbane, Queensland, Australia Visory Full time

    OverviewThe Customer Success Manager, known as a Business Performance Partner internally, is the key and consistent point of contact for their assigned customer group, ensuring their financial back-office runs smoothly while unlocking long-term value from Visory's services.The Business Performance Partner is accountable for guiding customers through...

  • Customer Success Manager

    4 weeks ago

    Brisbane, Queensland, Australia Visory Full time

    OverviewThe Customer Success Manager, known as a Business Performance Partner internally, is the key and consistent point of contact for their assigned customer group, ensuring their financial back-office runs smoothly while unlocking long-term value from Visory's services.The Business Performance Partner is accountable for guiding customers through...

  • Customer Success

    2 weeks ago

    Brisbane, Queensland, Australia Aussie Founders Club Full time $90,000 - $120,000 per year

    Brisbane (preferred) | Hybrid role | Open to Sydney or Melbourne remoteRedEarth is one of Australia's fastest-growingbattery energy storage system (BESS)manufacturers – and we're on a mission to accelerate the clean energy transition. Our smart, modular battery solutions are powering everything from homes to large commercial & industrial projects.We're...

  • Customer Success Manager

    4 weeks ago

    Brisbane, Queensland, Australia RIB Software Full time

    Join to apply for the Customer Success Manager role at RIB Software2 days ago Be among the first 25 applicantsJoin to apply for the Customer Success Manager role at RIB SoftwareGet AI-powered advice on this job and more exclusive features.Driven by transformative digital technologies and trends, we are RIB and we've made it our purpose to propel the industry...

  • Customer Success Manager

    4 weeks ago

    Brisbane, Queensland, Australia RIB Software Full time

    Join to apply for the Customer Success Manager role at RIB Software2 days ago Be among the first 25 applicantsJoin to apply for the Customer Success Manager role at RIB SoftwareGet AI-powered advice on this job and more exclusive features.Driven by transformative digital technologies and trends, we are RIB and we've made it our purpose to propel the industry...

  • Customer Success

    6 days ago

    Brisbane, Queensland, Australia Askable Full time $90,000 - $120,000 per year

    Heads up This role is based in-person at our office in sunny Brisbane, Australia.–––––––––––––––––––– About AskableHey, we're Askable - the world's most loved user research platform. Loved by whom you ask? Woolies, Qantas, Canva, BUPA, CommBank, NAB, Telstra, BBC, Mastercard and hundreds more. Not bad right?Askable...

  • Customer Success Manager

    1 week ago

    Brisbane, Queensland, Australia etrainu Full time $70,000 - $120,000 per year

    etrainu is an established leader in online learning design, development, delivery and assessment founded in Australia. Our customer first approach is driving rapid growth in our SaaS products.As a Customer Success Manager, you will be building strong relationships with etrainu's client base, ensuring their successful adoption & utilisation of our product,...

  • Customer Success Manager

    4 weeks ago

    Brisbane, Queensland, Australia etrainu Full time

    Overview etrainu is an established leader in online learning design, development, delivery and assessment founded in Australia. Our customer first approach is driving rapid growth in our SaaS products. Responsibilities As a Customer Success Manager, you will be building strong relationships with etrainu's client base, ensuring their successful...