Duty Manager

1 week ago

Bundaberg, Queensland, Australia Lighthouse Hotel Full time $60,000 - $120,000 per year

About the role

We are seeking a driven and experienced Duty Manager to join the team at the Tugun Tavern, part of the McGuire Hotels' portfolio. As the Duty Manager, you will play a pivotal role in ensuring the smooth day-to-day operations of this popular hospitality venue. This full-time position is based in Tugun, Queensland.

What you'll be doing

  • Overseeing and coordinating all staff activities to deliver exceptional customer service
  • Handling reservation inquiries, managing bookings, and liaising with customers
  • Monitoring inventory levels and purchasing supplies as needed
  • Ensuring compliance with all relevant health, safety, and licensing regulations
  • Providing leadership and guidance to the front-of-house team
  • Assisting the Hotel Manager with operational and administrative duties

What we're looking for

  • Minimum 3 years' experience in a similar Duty Manager or supervisory role within the hospitality industry
  • Strong leadership and people management skills with the ability to motivate and guide a team
  • Excellent customer service orientation and the ability to handle high-pressure situations
  • Proficiency in using hospitality management software and point-of-sale systems
  • Thorough understanding of food hygiene, liquor licensing, and workplace safety regulations
  • Exceptional communication and interpersonal skills
  • Flexible and adaptable approach to working hours, including evenings, weekends, and public holidays

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