Case Management Team Leader

2 days ago


Brisbane, Queensland, Australia NPAA Services Pty Ltd Full time $70,000 - $120,000 per year

Case Management Team Leader (Brisbane)

Are you an experienced team leader with a background in case management ready to take the next step in your career? Do you want to lead a dynamic team whilst making a meaningful impact on member services across Australia? If so, we want you to lead our Case Management team at Red Union Support Hub (RUSH)

We're seeking a Case Management Team Leader for a full-time role at our Brisbane office to guide and develop our growing team of case managers.

Why Join Us?

  • Leadership Opportunity: Lead and mentor a passionate team of case managers handling real member disputes and service requests across various areas including workplace matters, professional issues, and member advocacy.
  • Strategic Impact: Shape service delivery and training programmes whilst directly influencing outcomes for thousands of members across Australia.
  • Career Advancement: Join our senior leadership team with opportunities to work closely with our in-house specialists and executive team.
  • Professional Development: Lead by example in a learning environment where you'll continue developing expertise in case resolution and member advocacy.
  • Dynamic & Supportive Environment: Lead a young, high-energy team passionate about member service in a collaborative, innovative workplace.
  • Meaningful Work: Oversee cases that help thousands of members across Australia navigate complex situations and achieve positive outcomes.

What You'll Do

  • Team Leadership: Manage, coach, and develop a team of Case Managers, ensuring high performance and professional growth
  • Quality Assurance: Oversee case management processes and ensure excellent service delivery to our 21,000+ members across 13 professional associations
  • Training & Development: Design and deliver comprehensive training programmes for new and existing team members
  • Strategic Planning: Collaborate with senior management to develop service strategies and improve operational efficiency
  • Performance Management: Monitor team performance, conduct reviews, and implement improvement initiatives
  • Case Management: Learn industrial relations processes with full training provided, helping members resolve issues like unfair dismissal, pay disputes, and workplace bullying.

What We're Looking For

  • Essential: Relevant tertiary qualification with significant case management experience in professional services, insurance, claims management, legal services, or similar client-focused environment
  • Leadership Experience: Proven track record of successfully managing and developing teams in case management, claims, professional services, or similar environment
  • Case Management Expertise: Strong knowledge of case resolution processes, client advocacy, and service delivery in a regulated or professional environment
  • Communication Excellence: Outstanding written and verbal communication skills with ability to explain complex matters clearly to diverse stakeholders
  • Strategic Thinking: Ability to balance operational management with strategic planning and service improvement
  • Mentoring Skills: Passion for developing others and building high-performing teams
  • Results-Driven: Track record of achieving targets, managing KPIs, and driving performance improvements
  • Values Alignment: Commitment to excellent member service and passion for helping people achieve positive outcomes

Your Future at Red Union

This role offers genuine career progression opportunities within our expanding organisation. As Team Leader, you'll be positioned for advancement to senior management roles and have direct collaboration opportunities with our specialist teams and leadership.

About Red Union Support Hub (RUSH)

Red Union Support Hub (RUSH) is a leading service organisation that services a network of professional associations. We're committed to supporting and advancing the careers of professionals across various fields. Our organisation includes over 21,000 dedicated members across 13 associations, including nurses, teachers, doctors, and police officers. These professionals have chosen to join a community of organisations focused on excellence and their advancement in the workplace.

Ready to lead a team that makes a real difference? Apply now and help shape the future of member services in Australia


  • Team Leader

    2 days ago


    Brisbane, Queensland, Australia Relationships Australia (Qld) Full time $109,000 - $123,000 per year

    About UsAt Relationships Australia Queensland (RAQ), we are proud to be Queensland's leading provider of relationship and family wellbeing services. Our purpose is to provide individuals and families with the tools and support they need to build happier, healthier lives. Through education, counselling, and community programs, we help people develop the...

  • Team Leader

    1 week ago


    Brisbane, Queensland, Australia Relationships Australia Queensland Full time $109,000 - $123,000 per year

    About Us At Relationships Australia Queensland (RAQ), we are proud to be Queensland's leading provider of relationship and family wellbeing services. Our purpose is to provide individuals and families with the tools and support they need to build happier, healthier lives. Through education, counselling, and community programs, we help people develop the...

  • Sales Executive

    1 week ago


    Brisbane, Queensland, Australia Leader Full time $90,000 - $120,000 per year

    Sales Executive – Telco & Data Services (Breeze Connect)Location: Brisbane, QueenslandEmployment Type: Full-timeAbout UsJoin Australia's Fastest-Growing IT Distributor – Work with A-Players, Deliver A-Grade ResultsLeader is one of Australia's largest privately owned IT distributors and a rising force in the Unified Communications space through our...

  • Case Manager

    1 week ago


    Brisbane, Queensland, Australia Toll Group Full time $60,000 - $90,000 per year

    About Toll GroupAt Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...


  • Brisbane, Queensland, Australia Europ Assistance Australia Pty Ltd Full time $104,000 - $130,878 per year

    Lead with purpose. Support customers when it matters most.Are you an experienced leader who thrives in fast-paced, high-pressure environments? Join our 24/7 Travel Assistance team and guide a group of passionate case coordinators who help travellers when the unexpected happens overseas or at home. This is your chance to combine operational excellence with...

  • Team Leader

    17 hours ago


    Brisbane, Queensland, Australia Rehab Management Full time $90,000 - $120,000 per year

    About UsJoin a team that's empowered over 824,000 Australians—delivering personalised rehabilitation and disability services that support wellbeing, recovery, and a successful return to work. Be part of a purpose-driven organisation making a real difference every day.About You · Qualified in Rehabilitation Counselling, Social Work or Masters in...

  • House Team Leader

    6 days ago


    Brisbane, Queensland, Australia Tradewind Australia Full time $80,000 - $120,000 per year

    Are you looking for a permanent role in OUT OF HOME CARE in Brisbane where you can:Deliver high-quality, trauma-informed care in a therapeutic environmentCoordinate case plans, facilitate meetings, and liaise with support agencies to contribute directly to shaping a brighter, more stable future for children in careLead with purpose. Grow with passion, and...

  • Case Manager

    1 week ago


    Brisbane, Queensland, Australia Queensland Positive People Full time $51,000 - $102,000 per year

    Treatment Support Facilitator/Peer Treatment FacilitatorAre you a self-motivated individual with strong case management experience?Are human rights and social justice within your core values?Queensland Positive People (QPP) are seeking a passionately motivated case manager to provide client-centred support to people living with HIV who are experiencing...

  • Case Manager

    1 week ago


    Brisbane, Queensland, Australia Hope Support Services Full time $90,000 - $120,000 per year

    HOPE Support Services is a licensed, HSQF accredited, charitable organisation seeking employees who align with our company values; Progressive, Collaborative, Compassionate, Dedicated, and Inspired. We want individuals who enjoy being 'hands on' when helping people, striving to achieve positive outcomes.HOPE Support Case Managers lead a team of Youth Workers...

  • Case Manager

    3 days ago


    Brisbane, Queensland, Australia QBE Insurance Group Full time $104,000 - $130,878 per year

    Primary DetailsTime Type: Full timeWorker Type: Employee Please see more information about QBE careers here CareersLocation: Brisbane, QLDType: 9-month fixed term contractHybrid role, Happy to talk flexible working The opportunity We currently have an opportunity for a Case Manager to join our QLD Compulsory Third Party Claims team. As a Case Manager you...