Redress Therapeutic Caseworker

1 day ago

Sydney, New South Wales, Australia Blue Knot Foundation Full time

Join Blue Knot Foundation – a leading, trauma-informed, for-purpose organisation offering remote work – as a part-time Redress Therapeutic Caseworker to 30 June 2026. Contract extension potential will be assessed at the end of the financial year.

Why Join Us?


• Remote work environment.


• Meaningful work with a supportive, inclusive team.


• No weekend or public holiday work.


• Professional Development Leave and Salary Packaging.

Our Redress Support service operates 9am-5pm between Monday and Friday. It provides, safe, trauma-informed and culturally safe Telehealth casework and counselling to adult survivors of institutional child sexual abuse inquiring about or engaging with the National Redress Scheme.

The Role

The Redress Therapeutic Caseworker role provides safe, trauma-informed and culturally safe Telehealth casework and counselling to adult survivors of institutional child sexual abuse inquiring about or engaging with the National Redress Scheme. The role supports people who have experienced institutional child sexual abuse to understand their options, prepare applications, and navigate related services, while maintaining safety, mental wellbeing, dignity, choice and control.

Role holders work collaboratively with internal and external stakeholders to provide timely, ethical, and empowering support. In the role, you will guide, stabilise and support clients through triage, onboarding, application, outcome and Direct Personal Response processes — writing applications, optimising application quality and supporting service user wellbeing while adhering to National Redress Scheme legislation and National Safety and Quality Digital Mental Health Standards

This role is ideal for an experienced trauma-informed counsellor with remote case working experience who can commit to 22.5 daytime hours per week, worked across three 7.5-hour days on one of the following permanent schedules:


• Monday, Tuesday, Wednesday,


• Wednesday, Thursday, Friday.

Essential Criteria


• Accredited professional: Current non-provisional ACA, PACFA, AASW or AHPRA plus a tertiary qualification in counselling, psychology or social work.


• Complex-trauma telehealth practice: 2+ years' counselling experience using trauma-informed, culturally safe, person-centred approaches; cultural humility, emotional intelligence, clear boundaries and self-care.


• Crisis response & escalation (non-crisis service): Competent in risk assessment, case management, crisis response and referral pathways.


• Effective report writing skills and experience required to write National Redress Scheme applications.


• Collaboration, accountability & adaptability: Transparent, reliable team member; engages in supervision/debriefs and reflective practice; comfortable in a fast-paced, evolving environment.


• Community perspective: Background in social/community care (or strong service-system understanding) that anchors practice in an evidenced based approach.


• Compliance & digital readiness: High-quality documentation and consent management; strict privacy/confidentiality and mandatory reporting; confident with MS 365/Teams/SharePoint and CRM (e.g., Salesforce); remote-ready and available part-time.


• Demonstrated high level communication and organisational skills and capacity to work through complex situations.

Highly Desirable Criteria


• Demonstrated experience supporting highly complex National Redress applications.


• Previous experience providing counselling to adult survivors of childhood sexual abuse within an institutional setting.


• Familiarity with legal, financial and advocacy supports

Want to Know More?

More information about Blue Knot, please visit

For more information on working on Blue Knot, please visit

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