Retail and Customer Service Manager

9 hours ago

Bundamba Queensland, Australia World Gym Ipswich Full time $60,000 - $90,000 per year

Retail and Customer Service Manager – World Gym Ipswich

We're looking for a casual team member with the opportunity for a full-time role.

About World Gym Australia

World Gym started way back in the golden era of Bodybuilding, Venice Beach – 1976. It has come a long way since then

We first came to Australia in 2008, opening in Penrith NSW. Now we have over 30 clubs nationally with more in construction.

We offer a wide range of services to our members, and are so much more than just a weight training gym. We offer Group Fitness, Onsite childminding and fully stocked barbell café and Proshop. 

What will I be doing?

The role involves Managing a team of energetic staff, reporting on club performance to Owners, and maintaining a World Class facility for our members. You will represent the Gym in a positive and professional manner.

The key tasks include:

  • Working directly with the executive team to ensure overall success in the business
  • Provision of exemplary service to members, including listening and responding to member needs in a professional and positive manner
  • Manage the day to day running of the club
  • Overdue accounts
  • Responding to Emails
  • Ordering of retail and food and beverage stock
  • Stock control
  • Rosters
  • Account enquires
  • Cancellations
  • Reception supervision
  • Maintenance
  • Member interactions
  • Staff training/ up skilling
  • Maintaining a clean and welcoming reception

What does World Gym Ipswich need from me?

  • A member-focused outlook and a passion for excellent service delivery
  • Previous experience in the leisure/recreation industry preferable but not essential
  • Extensive administration experience
  • Highly organised and able to prioritise workload accordingly
  • High level of attention to detail
  • Proven sales experience and knowledge with drive to meet and exceed KPI's
  • Experience with point of sale systems
  • Ability to build and maintain effective working relationships with staff and subcontractors.
  • Excellent verbal and written communication skills
  • Demonstrated ability to promote the services to members
  • Adherence to all Work Health and Safety policies, practices, procedures, and legislation
  • HR policy / procedure & recruitment experience preferred but not essential

What's in it for me?

  • A supportive executive group driven to ensure you AND the business succeed
  • Career advancement
  • Competitive salary + monthly bonus
  • Ongoing training & development

To apply please complete the application through Seek, and include a cover letter outlining why you would like to work with World Gym Ipswich.

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