
Meter Reading Supervisor
3 days ago
- Based in Balcatta
- 12 month fixed term opportunity (parental leave cover)
- $115,561 + Super + Benefits that Matter
The world is changing and as we work towards a more sustainable future every day, our teams work to create innovative solutions and help deliver and manage water across our state. We invite you to join one of our committed teams and thrive as you collaborate with bright minds while shaping WA's water future.
About the role
As a Meter Reading Supervisor, you will play a key role in leading a team that delivers essential field-based services to customers.
This includes overseeing meter reading activities, conducting inspections, and supporting investigations related to customer accounts and metering infrastructure.
You'll ensure service delivery meets operational standards, safety requirements, and customer expectations, while also contributing to continuous improvement initiatives and team development.
The role also involves managing service delivery through external contractors, requiring contract management skills to ensure compliance, performance, and effective collaboration.
Who are we?
When you join Water Corporation, you play an important role for the people of WA. Our services are essential for life - everyday, millions of Western Australians rely on us to deliver and manage water across our state.
If you're driven to make a meaningful contribution, you've come to the right place.
Real benefits that matter
- Real flexibility with options to work from home, 9-day fortnight, flexible work hours
- Two well-being days each year to do whatever you need to do to feel good
- Access to long service leave pro rata after 3 years of service
- Generous co-contribution superannuation scheme, which offers up to 16%. This includes an 12% standard employer contribution, plus an additional 2% employer co-contribution that matches your own 2% contribution.
- Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave
- Aboriginal and Torres Strait Islander cultural and ceremonial leave of up to 5 days so you can maintain your cultural connection and wellbeing.
Discover more benefits we offer to support the unique and individual ways our employees live.
What you can expect with this role
- Support the optimisation of the Service Customer Process in alignment with the Water Corporation's Accountabilities Framework.
- Contribute to the development, implementation, and continuous improvement of customer-focused tactical initiatives.
- Foster a collaborative team environment by promoting effective communication, teamwork, and a commitment to ongoing development and improvement.
- Investigate customer enquiries and complaints, providing accurate information to assist in timely resolution.
- Conduct meter testing activities to support accurate billing and ensure compliance with the Bill Customers Process.
- Engage with customers to manage supply restrictions and reinstatements as part of debt management procedures, including negotiation and liaison to achieve positive outcomes.
- Oversee service delivery involving external contractors, ensuring alignment with contract requirements, performance standards, and operational objectives.
- Support contract management activities, including monitoring compliance, resolving service issues, and maintaining effective working relationships with contracted teams.
Your skills and experience
For this role, we are looking for great talent with:
- Proven experience in a large, commercially focused, state-wide organisation delivering and coordinating customer service operations.
- Demonstrated capability in performing field-based activities within a customer-centric environment.
- Sound understanding of field operations related to Metering Services, including customer account practices and processes.
- Strong customer service orientation with a commitment to delivering high-quality outcomes.
- Relevant technical background in the water or plumbing industry.
Sound like a match? Apply today
If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your skills and experience as well as your ability to meet the requirements of the role.
Applications close 19th September 2025
As part of the recruitment process you will be required to complete Pre-Employment screening which may include a medical, qualification check police clearance and Australian working rights check.
We reserve the right to withdraw this ad prior to the closing date.
Our commitment to a diverse and inclusive workplace:
Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.
We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.
We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.
Applicants with disability who require adjustments, or alternative methods of communication in the recruitment process, can contact a Recruitment Officer at or
To read our diversity and inclusion statement, please visit our website
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