Water Use Investigations

2715 Water Use Investigations - Support Officer

• Thrive in a dynamic role as you shape WA's water future.
• Full time, permanent position based in Balcatta with flexible working options.
• Salary: $83,938 plus Super & Benefits.

About The Role
The Water Use Investigations Team is responsible for investigating and resolving complex water use enquiries whilst seeking a fair and balanced outcome that fits within Corporation Standards. They continuously strive to provide exceptional customer service and customer education regarding responsible water usage.

Who are we?
When you join Water Corporation, you play an important role for the people of WA. Our services are essential for life - everyday, millions of Western Australians rely on us to deliver and manage water across our state.

If you're driven to make a meaningful contribution, you've come to the right place.

Real Benefits That Matter

• Real flexibility with options to work from home, 9-day fortnight, flexible work hours
• Two well-being days each year to do whatever you need to do to feel good
• Access to long service leave pro rata after 3 years of service
• Generous co-contribution superannuation scheme, which offers up to 15.5%. This includes an 11.5% standard employer contribution, plus an additional 2% employer co-contribution that matches your own 2% contribution.
• Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave

Discover more benefits we offer to support the unique and individual ways our employees live.

What You Can Expect With This Role

• Providing customer support and education on leaks, guiding customers through the leak journey
• Applying knowledge of the leak allowance process and eligibility criteria
• Investigating and resolving meter misreads, estimates, and projection account rectifications
• Using Grange to manage property water use, meter reading and billing, financial details, and event history
• Working across multiple applications and screens to complete tasks efficiently
• Flexing your problem-solving and analytical skills to resolve customer issues
• Increasing your skills and knowledge across a proactive stream of work
• Being part of a dynamic team and building new networks

Your Skills And Experience
For this role, we are looking for great talent with:

• Excellent customer service, interpersonal, and communication skills across a range of mediums
• Strong knowledge and demonstrated skills in Grange
• Well-developed organisational and planning skills to achieve work targets
• You live and breathe our values and behaviours, contributing to an empowered, collaborative, and engaged team culture
• Comfortable navigating multiple systems and digital tools

Sound like a match? Apply today
If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your skills and experience as well as your ability to meet the requirements of the role.

As part of the recruitment process you may be required to complete pre-employment screening which may include a medical, qualification check, police clearance and Australian working rights check.

Applications close 15
th
September
Our Commitment To a Diverse And Inclusive Workplace
Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.

We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.

We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.

Applicants with disability who require adjustments, or alternative methods of communication in the recruitment process, can contact a Recruitment Officer at or

To read our diversity and inclusion statement, please visit our website