Business Support Officer

IPAR is a national occupational rehabilitation provider supporting thousands of people who may be living with an illness, disability, or injury. Whether it is through workplace rehabilitation, counselling, injury prevention or finding new employment, our care is tailored to each and every individual. We work with our clients to identify their goals and provide psychological or physical supports to help them live life to its fullest potential. Our team of highly skilled allied health professionals and employment consultants include Occupational Therapists, Physiotherapists, Exercise Physiologists, Psychologists and Rehabilitation Counsellors. IPAR is just one of the purpose-built, industry leading brands in the global MedHealth network. We make impact and we achieve outcomes through the meaningful and purposeful work that we do every day.

Why joins us?

• Competitive remuneration with innovative incentive and bonus schemes.
• Access to IPAR's health and wellness program with fun team monthly activities to support your overall well-being and to connect with your peers.
• IPAR's Star Award reward and recognition program for top achievers
• A "promote from within" culture where every team member is supported to build a career  
• Employee Referral Program - Monetary incentives for recommending great talent
• Be part of a diverse and multidisciplinary team who are knowledgeable, collaborative, supportive & fun
• A comprehensive onboarding program to ensure a great start and ongoing support to excel
• Opportunity to join our Diversity & Inclusion committees, including the IPAR Pride Group, i-parent, Reconciliation Action Plan committee.
• Corporate benefits including Fitness Passport, Travel Perks, Discounted Health Insurance, Novated Leasing, Salary Packaging, EAP, Parental & Purchased Leave.

We are seeking individuals with a background in Reception/Administration interested in working full-time in the Occupational Rehabilitation sector in Sydney CBD and Parramatta NSW.

Day-to-day duties:

• Full-time position - 5 days in the office;
• Welcome and assist clients and visitors at a reception desk;
• Assisting with mailing and accepting deliveries of letters and small parcels;
• Facilitating online orders for office supplies and services, including management of stock levels.
• Manage incoming calls and email enquiries;
• Provide excellent customer service to colleagues, clients and customers;
• Keep the reception areas clean and tidy;
• Accurate data entry into IPAR's client database system as required;
• Engage with our friendly, fun, supportive, and inclusive team.

We are looking for a team player, with a friendly and helpful manner and a positive approach to work.

You will also have: 

• Intermediate proficiency with the MS Office suite, including Microsoft Outlook, Word and Excel;
• High level of attention to detail;
• Excellent customer service skills; 
• Initiative and resourcefulness when problem solving;
• Ability to self-motivate whilst following processes and procedures;
• Ability to work efficiently and effectively both in a team and independently;
• Professional written and verbal communication skills;
• Ability to treat all sensitive information with professionalism and confidentially;
• Ability and flexibility to adapt to changes, and an openness to learn new things;
• Professional appearance and demeanour;
• Prior administration experience working within the medical or health industry would be highly regarded but not essential if the above skills criteria can be demonstrated;
• Cert III in Business Administration or similar is desirable but not essential;
• NSW Driver Licence.

Every day, we seek better together, for our clients, our customers, our community and each other.

Here at IPAR, we have three simple but powerful values that drive every decision we make as a business and as a team. Our values have been created by our people and reflect the incredible team that work here, and what is important to them.

Great People - To be an IPARian means being caring, collaborative and inclusive. We're accountable, approachable and authentic, lifting ourselves and others to be the best we can be each and every day.

Big Hearts - We're here to make a positive difference for our clients, our customers, our team and our community. We believe in making meaningful connections as we support people in their time of need.

Bold Ideas - Is there a better way? Let's find it. We show curiosity and courage in the face of challenge or change and draw on experts, insights and evidence to continually deliver the highest quality solutions.

If you would like to have a confidential discussion about the role [quoting REF9041O] or if you want to express of interest for a career with IPAR, please contact our Talent Acquisition Advisor - Tammy on or [email protected] or connect on LinkedIn:

You are welcome here.

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. 

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.