Operations manager

Reinventing the KEBAB industry as we know it

Want to join a brand full of energy that is reinventing an entire food sector?

Glenny Kebabs wants you

'For The Culture'

We are all about the food culture, car culture and people culture

This is what we do, and if this resonates with you. Click to apply today

Glenny Kebabs currently has 5 stores in Melbourne, with our 6th and 7th locations opening in July. We are planning to open 5 new stores planned for 2025 alongside with franchising.

We have a desire to expand Melbourne wide, and eventually nationwide. So, if you have a passion for quality food, customer focused and want to surround yourself with likeminded talented individuals who live and breathe their values – then you've come to the right company

The successful candidate will have a proven track record as an Operations Manager or General manager, who is looking to strike the balance of great product, good values and driving business

You must have excellent commercial acumen, a sound business operator and is always willing to jump on the tools and help the team when required - 'Great leaders will never expect their team to do something they wouldn't do themselves'.

The role is 5 days a week, and weekend coverage will be required pending business needs. Late starts and finishes, so you can enjoy a bit of a sleep in

The ideal candidate is looking for the next challenge to oversee the expansion of new site openings within Melbourne.

You must be able to jump into a business, make your own analysis and move forward to plan positive changes and apply them

Responsibilities

Oversee our high performing sites and their operations in their entirety. Ability to take on several more sites in the near future in Melbourne. Areas included in the role are outlined below:

• People – develop, support, train and coach external, internal talent, increase tenure/reduce turnover. Focus on productivity and labour costs

• HR – interviewing senior roles, training documentation, performance management

• Brand – highest of standards relating to product quality and business growth

• Team - support your assistant venue manager, venue managers, area manager and head office team.

• Experience – protect our customers, reduce wait times, increase customer satisfaction, enhance ambiance, cleanliness & stores presence

• Sales – marketing initiatives, increase spend per transaction, turnover increase per site

• KPI's - monthly P&L reviews, budgeting and forecasting, yearly budgets

• Supply Chain – COG's, waste, stock controls and yields

• Rostering – Tanda system, labour controls and set budgets, maximise efficiencies

• Safety – food safety, council inspections, risk and hazards

• Other – 1 on 1's and business reviews with Managers, facilitate weekly Operations Meeting, work in sites when / if needed, execute new site openings seamlessly.

• You would be required to undertake hands on training, so that you can learn the business and tasks inside out. We don't believe a leader can be a leader, without knowing and being able to undertake any and every role our team members do.

Requirements

• Minimum 3 year's experience in the same, or similar role

• Previous multi-site experience is required

• Strong connection with team and people in order to build a strong culture and increase tenure

• Proactive leadership and displays a strong initiative level

• Ability to meet budgets and set KPI's, engage your team on this journey

• Provide ongoing feedback to your team and have difficult conversations when required

• Outstanding time management and organisational skills

• Ability to multi-task, work autonomously and efficiently to meet deadlines

• A passionate hospitality background is a must

• A desire to recreate an industry and go large with it

• Hight level of communication skills

• Confidence

• Quick on your feet and quick to jump to action

• Must be able to be self thinking, find problems and solutions without constant supervision to lead the business