Administration and Client Support Worker

2 days ago

Alice Springs, Northern Territory, Australia Central Australian Women's Legal Service Inc Full time $45,000 - $65,000 per year

CAWLS is a busy community legal practice committed to providing excellent outcomes for our clients through legal advice and representation, financial counselling and other support services. Many of our clients are women who have experienced or are experiencing Domestic and Family violence.

CAWLS is seeking a self-motivated candidate with excellent communication and problem-solving skills, and a strong work ethic to assist our legal team in the Alice Springs Office. The right candidate will be passionate about improving access to justice for women. Excellent ongoing training and on the job, support will be provided to the successful applicant.

Responsibilities Include:

The Administration & client support worker will be proactive in their work, working in partnership with colleagues and clients from a strengths-based perspective including the following key duties;

  • Assist clients with intake processes, including completing forms, sourcing required documents and feeling comfortable when attending the CAWLS office.
  • Support the CAWLS team with general administration duties as directed, which may include a variety of tasks (including answering the telephone, greeting clients attending the office, completing initial intake documentation & assisting Front of House staff to ensure the office is opened/closed securely each day).
  • Facilitate clients to access CAWLS legal, Financial Counselling and other services & assist clients and lawyers etc during advice clinics, outreach visits and at other locations as directed.
  • Provide non legal support to CAWLS clients including with Centrelink & housing applications, facilitate assisted referrals and other support, based on the needs of the clients, including travel to and from appointments.
  • Assist clients to access assistance from other services such as emergency housing, food vouchers etc.
  • Establish and maintain accurate client files in line with standards, Privacy Principles and CAWLS procedures.
  • Collect & enter required data for internal data collection systems.
  • Assist the Operations Manager with fleet and asset management.
  • Report any Work Health Safety issues that may arise or come to attention in the work environment.
  • Participate in projects and activities contributing to the promotion of CAWLS including organising and attending information stalls.
  • Comply with the requirements of any applicable legislation relating to the legal practice
  • Other duties as directed.

At CAWLS we are dedicated to building a diverse, inclusive & authentic workplace.

To work at CAWLS you must have or be eligible to obtain the following:

Drivers Licence

NT Ochre Card

National Police check

Information for Applicants / How to Apply

The application should include a cover letter to address the selection criteria, a detailed resume/CV, and two referees.

Apply via email:

For more information contact:   Alice de Brenni

CAWLS Chief Operations Officer



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