Information Technology System Administrator

IT System Administrator – 6-Month FTC (Possible Extension)

• 6-month fixed-term contract with the potential to extend.
• Newcastle-based | Hybrid WFH 2 days.
• Join a supportive, outcomes-driven technology team.

You will never be bored or short of things to do as a System Administrator with NGM Group. Our team is in the midst of strategic programs, significant Initiatives, and major infrastructure projects to improve the customer experience and keep their data secure.

We are looking for system administrators to join our skilled and professional Operational Support Team – a team that is delivering award winning banking services to more than half a million Australians. The role provides support for a range of Applications, Servers, and associated Infrastructure to the required business standards for system Confidentiality, Integrity, Availability and Compliance.

What will your key responsibilities include?

• Support and maintain a portfolio of on-prem and cloud-based servers, applications and infrastructure.
• Provide advanced troubleshooting for Windows, Linux and cloud systems to meet service levels for confidentiality, integrity, availability and compliance.
• Manage Incident, Service and Change requests in line with ITIL processes.
• Assist with asset management, monitoring and capacity planning.
• Collaborate with Senior System Administrators and the IT Systems Team Leader to deliver consistent IT services across the bank.
• Maintain systems to agreed cyber-security standards and contribute to audit and compliance activities.
• Prepare and maintain policies, procedures and documentation.

What are we looking for?

We value individuals who embrace change and continuously evolve with emerging technologies and methods. To thrive in this role, you will bring:

• Strong experience of IT systems and management tools and techniques and why they are important in a 24x7 business environment.
• Practical experience in IT service delivery (ITIL) in a corporate environment.
• Experience in Microsoft Windows Server and/or Linux System Administration.
• Exposure to or knowledge of Cloud Based Systems and methodologies such as MS Azure.
• Familiarity with IT Infrastructure elements including Network, SAN, Backup, and security systems.
• Demonstrable ability to identify, analyse and solve problems on your own, or as part of a cross functional team.
• Ability to work in a structured and regulated IT environment.
• Tertiary qualifications in Computer Science, Information Technology, Information Security, or equivalent demonstrated industry experience.

Why join us?

Beyond the expected perks that we're proud to offer like fitness passports, corporate health insurance, and paid parental leave, we go the extra mile to offer benefits that truly enhance your work-life balance, career growth, and sense of belonging.

• Boredom? Never heard of it.
  We're all about challenging, stimulating work that sparks innovation, fuels passion, and keeps you inspired every day.
• We're all about bringing people together
• whether it's through open conversations, a culture of respect, or just having a laugh in a truly inclusive workplace.
• Learning never stops here.
  Whether it's LinkedIn Learning, formal training, career coaching, study leave, or even a great podcast rec, we support every kind of growth—professional and personal.

About us

As one of Australia's largest customer-owned banks, we're a driving force in customer owned banking, operating under the trusted brands Greater Bank and Newcastle Permanent. With over 200 years of combined experience, we've helped hundreds of thousands of Australians achieve home ownership and providing a genuine alternative to the big banks—all while strengthening the communities we serve. At the heart of everything we do are our core values:

• Lead with heart
  – We genuinely care about achieving better outcomes for our customers and communities.
• Own the action
  – We build trust by doing things the right way, with honesty and transparency.
• Embrace opportunity
  – We look ahead, focusing on our strengths and expertise to challenge the status quo.
• Thrive together
  – By working as one, we create the best possible future for our customers and communities

And we're just getting started. Join a team shaping the future of trusted banking and make a real impact where it matters most.

A note to recruitment agencies:
We've got this role covered, so no need to get in touch As such, we are unable to accept unsolicited CVs and will not be liable for any associated fees. Thank you for your understanding

NGM Group is committed to delivering trusted banking to enable our customers and communities to thrive. We do this by leading with heart, doing the right things in the right way, and by maintaining high standards of ethical behaviour in everything that we do. All applicants are therefore required to undergo a
skills assessment
, comprehensive
background check
,
Bankruptcy Check
and a
National Police Check
.

We are also working to reflect the vibrant communities we serve. We believe in creating an inclusive, diverse, and supportive workplace where everyone can thrive. If you require adjustments to be made during the recruitment process or would like to discuss any accessibility requirements, your Talent Acquisition Partner will be happy to engage in a confidential discussion and assist. Your unique talents and perspectives are what make us stronger.