Senior Learning

National Disability Services (NDS) is Australia's peak body for disability service organisations. Representing 1,000 members across Australia, we are Australia's biggest and most diverse network of disability service providers. Our valued members collectively operate several thousand services for more than 300,000 Australians with disability and employ a workforce of more than 100,000 people.

NDS has a strong and influential presence in every state and territory across Australia. Our core functions are to advocate to government for sector-wide changes and improvements, to inform our members about issues that impact them, and to provide resources and services that assist them to deliver sustainable high quality support services for people with disability.

NDS employees have the passion to make a difference, are driven to deliver the highest quality support and services to our members and thrive in an environment of positive change and continuous improvement. To find out more about NDS, please visit our website at

About the Role

Reports to: Head of Learning & Development

Location: Any NDS office but Melbourne ideally

Position Purpose

This role is responsible for contributing to the effective delivery of high-quality learning and development (L&D) programs that build organisational capability and support excellence in service delivery, for the disability sector. Working collaboratively with the Head of Learning and Development, the position provides coordination, stakeholder engagement, and performance reporting across a range of L&D initiatives.

The role supports the organisation's commercial sustainability by assisting the Head of L&D to ensure L&D programs are strategically aligned, cost-effective, and demonstrate measurable value to stakeholders. In doing so, it plays a critical role in strengthening workforce capability and achieving high-quality outcomes for people with disability

Key Responsibilities include:

• Provide high level administrative and operation support to the L&D team
• Develop and maintain relationships with key stakeholders and contribute to building long term professional partnerships
• Support training partners with online facilitation, access management and technical troubleshooting
• Coordinate contract and agreement processes
• Assist with budgeting and invoicing processes
• Prepare reports to assist with financial management
• Compile reports on L&D activities and provide actionable insights based on data analysis
• Use feedback, performance data and evaluation metrics to inform continuous improvements
• Maintain the internal L&D training calendar
• Oversee and manage the L&D inbox
• Develop and refine L&D protocols for consistency and quality

Skills and Experience

• Project Coordination: Proven ability to manage logistics and delivery of in-person and virtual workshops, balancing multiple priorities effectively.
• Stakeholder Engagement: Skilled in building strong relationships with leaders, clients, and education partners.
• Excellent communication skills and a background in addressing inquiries, resolving issues, and ensuring participant satisfaction.
• Strong computer literacy, including CRM systems, Microsoft Office, and online platforms, with experience in virtual event management and troubleshooting.
• Reporting: Experience in monitoring financial and program performance
• Analytical & Problem-Solving: Ability to analyse data and feedback to drive continuous improvements in training programs and processes.
• Experience in contract management processes
• Knowledge of accessibility requirements for inclusive events and materials.
• Strong attention to detail, focused on accuracy
• Flexible in adapting to shifting priorities and supporting a small team.
• Proven track record in supporting continuous improvement initiatives that align with procedures with organisational goals.
• Ability to travel independently as required.

What We Offer

• Flexible working opportunities including hybrid working (1 day per week in the office)
• Salary packaging benefits
• Employee Assistance Program
• Staff Rewards & Discounts program
• Learning and development opportunities

We welcome candidates from all backgrounds and value diversity and inclusion in our workplace. We encourage all applicants, including Aboriginal and Torres Strait Islander people, people with disability, LGBTIQ and culturally diverse communities to join NDS.

NDS is committed to supporting equal employment opportunities for individuals with disability and will provide reasonable workplace adjustments. We encourage potential applicants with lived experience to contact NDS to discuss any questions regarding individual workplace adjustments. NDS also provides adjustments throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via *********** or *** and indicate your preferred method of communication (email or phone).

Applications close: 2 June 2025. Please send your CV and a cover letter outlining your Skills & Experience in the areas listed above by clicking on the Apply button. For further information please contact *********** Please do not send your application to this email address, as it's for enquiries only.

The successful applicant must be prepared to undertake a pre-employment police check.

No agencies please.