Incident Manager

2 hours ago

Sydney, New South Wales, Australia Boltin Full time $120,000 - $180,000 per year

We are in search for
Incident Manager

Daily Rate: $ inclusive of superannuation

Contract Duration- 6 months

Location Sydney

Responsibilities include:

Stakeholder Management


• Developing strong, positive relationships with key stakeholders

ITSM


• Facilitating and directing Major Incident Resolution sessions with multiple service partners, ensuring MIM communication and escalation occurs.


• Liaising with Customers and Resolver Teams to determine priorities, resourcing and timeframes.


• Ensuring Business Level updates are issued on schedule


• Perform/drive structured Root Cause Analysis


• Proactive analysis of events/incidents and identify underlying Problem statements.


• Drive Problem resolution.

Personal Development


• Keep abreast of implemented technologies, and customer profiles.

Proven experience in
Major Incident & Problem Management
in an enterprise IT environment.

Strong understanding of
ITIL processes
(ITIL certification preferred).

Excellent
communication, leadership, and stakeholder management
skills.

Ability to manage high-pressure situations with a structured and analytical approach.

Experience working with
ITSM tools
(e.g., ServiceNow, BMC Remedy, or similar).

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