Incident Analyst

5 days ago


Sydney, New South Wales, Australia GROW Inc Full time $80,000 - $120,000 per year

Whether you're working from home or on your way to the office, chances are you're probably reading this because you're seeking a new adventure, or you're up for a new challenge. GROW Inc might just be that for you

So, who is GROW Inc?

Founded in 2016, we're the Australian FinTech success story you probably haven't heard about. We're solving big problems in the Superannuation and Managed Funds industry. The administration platforms (the software that tracks everything to do with your super) are built on things you or your parents would recognise from the glory days of 90's computing.

How are we doing it?

We're solving this by disrupting the wealth management industry with DLTA, our platform built on Distributed Ledger Technology which improves the financial wellbeing of Australians. We're making Super more timely and information more accessible whilst enabling wealth management companies to offer more cost effective solutions.

We're rebels with a cause. We're authentic, diverse, and embrace our differences as we continue to put a dent in the universe. We know diversity of thought helps us to build better solutions for our customers which is why we encourage the entire GROW team to bring their whole selves to work each and every day.

Job Description

As an Incident Analyst at GROW, you will:

  • Complete analysis of incidents to determine impact and support developing resolution plans, work with P&T to provision data and other information required to support analysis.
  • Provide SME input into solutions and rectification plans both tactical and strategic required to support immediate and longer term solutions
  • Complete and/or contribute to rectification of incidents per agreed rectification plans.
  • Identify uplifts to current solutions and procedures to support reduction in incidents and improved quality
  • Provide SME input to Squads to support business requirements where technology uplifts are required to rectify incidents and reduce recurrence.
  • Work with Risk team to ensure tactical solutions meet Risk appetite and support status and reporting of incidents provided by the Risk team
  • Manage assigned incidents and liaise with required stakeholders to ensure SLA's are met and all incident documentation is completed.
  • Provide SME support to Administration teams to assist in training and change resulting from incidents including input into Procedure and Workaround documentation.
  • Complete trend analysis using incident data to identify themes that can support review of capability, process improvement and system enhancements.

Additional Information

Why you'll love working at GROW

  • ME Days - Take an additional 3 days of leave off per year for wellness
  • Birthday Leave - Take an extra day off per year on your birthday
  • Employee Share Option Program - our success is your success
  • Parental Leave – we provide 10 weeks and support growing families by covering Superannuation contributions for the Primary Caregiver (regardless of gender)
  • Community give back days - organised by us
  • Learning & Development Budget - up to $500 per year to use on your own development
  • Hybrid Work Arrangement - We have a true hybrid arrangement
  • Exciting Discounts - Think movie tickets, gift cards & even electronics

Looking for a job can be stressful and we don't want you agonising over the wording of your cover letter, so don't include one. Just make sure your CV is well-written and detailed enough so we can get a better idea of the type of person you are. Even if you don't meet every single requirement, but you feel inspired to join our mission, we encourage you to send in your application. You never know, you could be the perfect person to join our team

We are a Circle Back Initiative Employer – we commit to respond to every applicant



  • Sydney, New South Wales, Australia Atlassian Full time $125,000 - $175,000 per year

    OverviewAt Atlassian, the Principal Incident Response Analyst plays a vital role in maintaining the security and integrity of our data and networks. This role, based in the US, is key to the team's planning and execution of work that advances our ability to handle incidents from start to finish. This role involves developing and implementing incident...


  • Sydney, New South Wales, Australia Commonwealth Bank Full time

    Cloud Security Incident Response Senior AnalystOverview: The Incident Response Cloud Security Team reviews and performs analysis on incident response engagements involving AWS and/or Azure data, assists with uplifting the cloud cyber control hygiene and helps with CDOs incident response process, vulnerability management and penetration testing in the...


  • Sydney, New South Wales, Australia Commonwealth Bank Full time

    Cloud Security Incident Response Senior AnalystOverview: The Incident Response Cloud Security Team reviews and performs analysis on incident response engagements involving AWS and/or Azure data, assists with uplifting the cloud cyber control hygiene and helps with CDOs incident response process, vulnerability management and penetration testing in the...

  • Soc Analyst L2

    4 weeks ago


    Sydney, New South Wales, Australia Buscojobs Full time

    Join to apply for the SOC Analyst L2 role at Black Box.ResponsibilitiesAct as the primary point of contact for incident escalations from Tier 1 / 2 analysts.Act as a technical contributor during major security incidents, improving the team's capabilities.Lead investigations and responses to security incidents, leveraging advanced technical skills and threat...


  • Sydney, New South Wales, Australia CrowdStrike Full time

    Analysts, and Senior Analysts, Falcon Complete (Remote, AUS)Join to apply for the Analysts, and Senior Analysts, Falcon Complete (Remote, AUS) role at CrowdStrikeGet AI-powered advice on this job and more exclusive features.As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since...


  • Sydney, New South Wales, Australia CrowdStrike Full time

    Analysts, and Senior Analysts, Falcon Complete (Remote, AUS)Join to apply for the Analysts, and Senior Analysts, Falcon Complete (Remote, AUS) role at Crowd StrikeGet AI-powered advice on this job and more exclusive features.As a global leader in cybersecurity, Crowd Strike protects the people, processes and technologies that drive modern organizations.Since...

  • SOC Analyst L2

    3 weeks ago


    Sydney, New South Wales, Australia Black Box Full time

    Join to apply for the SOC Analyst L2 role at Black BoxJoin to apply for the SOC Analyst L2 role at Black BoxAct as the primary point of contact for incident escalations from Tier 1/2 analysts.Act as technical contributor during major security incidents contributing to improvement in the team's capability.Lead the investigation and response to security...

  • SOC Analyst L2

    4 weeks ago


    Sydney, New South Wales, Australia Black Box Full time

    Join to apply for the SOC Analyst L2 role at Black BoxJoin to apply for the SOC Analyst L2 role at Black BoxAct as the primary point of contact for incident escalations from Tier 1/2 analysts.Act as technical contributor during major security incidents contributing to improvement in the team's capability.Lead the investigation and response to security...

  • Senior SOC Analyst

    4 hours ago


    Sydney, New South Wales, Australia Hamilton Barnes Full time $120,000 - $180,000 per year

    Our client is a fast-growing Australian Managed Security Service Provider delivering cybersecurity solutions to enterprise and mid-market organisations. 100% Australian owned and operated, they partner with customers across financial services, healthcare, technology, and government.They are building a next-generation SOC capability to deliver world-class...

  • Product Analyst

    2 days ago


    Sydney, New South Wales, Australia Hays Full time $80,000 - $120,000 per year

    Product Analyst with Payment experienceYour new companyOur client is a fintech giant. Seeking a motivated Product Analyst with a blend of Business Analyst and Product expertise to join the team.Your new roleThis role will be central to supporting the migration to a new platform, driving improvements in processes, and ensuring seamless client migration. You...