Senior Manager, Incident Response

1 day ago

Sydney, New South Wales, Australia Westpac Group Full time $120,000 - $180,000 per year

Create your best future and join Westpac as a Senior Manager – Incident Response and Operations

What's the role?

As the Senior Manager Incident Response and Operations, you'll lead a high-performing team responsible for managing critical incidents and ensuring the safety and security of Westpac's people, customers, and assets. You'll oversee real-time incident coordination, alarm monitoring, and property related Priority 1 responses, all while driving operational excellence and continuous improvement.

This is a full-time role based in Sydney, offering a hybrid work model (three days in office, two from home) with flexible start and finish times, Monday to Friday. Given you'll be leading a team that provides 24/7/365 incident response and call support, you'll need to be flexible with your working hours. Work hours may occasionally vary, including some later shifts (e.g. 1:00pm–9:00pm on certain days each month) and weekend availability to handle escalations when needed.

What do I need?

To succeed in this role, you'll bring a strong blend of leadership, strategic thinking, and operational expertise. You'll be confident making decisions under pressure and skilled at building trusted relationships across the business.

Here's what will help you thrive:

  • Demonstrated experience in incident response, security operations, or facilities management within high-risk environments, or a strong operational background with proven leadership in complex settings.
  • A collaborative leadership style with a focus on team development and performance
  • Strong capability in strategic planning, risk anticipation, and resilience
  • Demonstrated success managing critical incidents and navigating complex regulatory landscapes
  • Excellent communication and stakeholder engagement skills
  • Ability to navigate and balance strategic priorities with fast-paced operational demands in a high-pressure, 24/7 environment.

If you are passionate about the strategic direction and governance of incident response, proactively shaping capabilities and building a high-performing, resilient team, then we would love to hear from you

Why join us?

We're obsessed with becoming our customers #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal. In return we're committed to making Westpac the best place to work in the country. Here are just a few of the ways we're already doing that:

  • Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates
  • Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
  • Tailored learning and development opportunities to help your grow your career within the bank.
  • Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives

Create your future today

To get started, simply click on the APPLY or APPLY NOW button

We're all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website.

  • Incident Response Specialist

    1 day ago

    Sydney, New South Wales, Australia HCF Corporation Full time $80,000 - $120,000 per year

    The Incident Response Specialist oversees the full lifecycle of IT incidents (including major incidents) ensuring rapid response and resolution, minimal disruption, and alignment with business priorities. This role demands strong ITSM expertise, cross-functional collaboration, and flexibility to support related functions like Problem, Change and Knowledge...

  • Incident Response Specialist

    1 day ago

    Sydney, New South Wales, Australia HCF (Australia) Full time $80,000 - $120,000 per year

    The Incident Response Specialist oversees the full lifecycle of IT incidents (including major incidents) ensuring rapid response and resolution, minimal disruption, and alignment with business priorities. This role demands strong ITSM expertise, cross-functional collaboration, and flexibility to support related functions like Problem, Change and Knowledge...

  • Cloud Security Incident Response Senior Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time $120,000 - $180,000 per year

    Incident Response Cloud Security Senior AnalystYou are a problem solver with experience in cloud security, specialising across AWS and Azure services and solutions.We are one of the largest Cyber Security teams in the southern hemisphere.Together we will build tomorrow's bank today, using world-leading engineering, technology, and innovation.Your...

  • Cloud Security Incident Response Senior Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Commonwealth Bank Full time $120,000 - $180,000 per year

    Incident Response Cloud Security Senior Analyst You are a problem solver with experience in cloud security, specialising across AWS and Azure services and solutions.We are one of the largest Cyber Security teams in the southern hemisphere.Together we will build tomorrow's bank today, using world-leading engineering, technology, and innovation.Your...

  • Incident Manager

    1 week ago

    Sydney, New South Wales, Australia Macquarie Group Full time $120,000 - $150,000 per year

    Our vision in the Corporate Operations Group division is to innovate and empower for a better future, this means delivering intuitive technology with people in mind. Our DNA is customer engagement, findings ways to innovate and do things differently, connecting data with engineering, driving digitalisation and providing reliable and secure services. Join our...

  • Incident & Problem Manager

    2 weeks ago

    Sydney, New South Wales, Australia Domain Full time $90,000 - $120,000 per year

    Company Overview:CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that...

  • Principal Incident Responder

    3 days ago

    Sydney, New South Wales, Australia The Onset Full time $100,000 - $150,000 per year

    Job DescriptionIf you enjoy being in a highly specific, locked down IR role where your tasks are narrowly defined, this probably isn't the right role for you.You don't need to be super senior, but if you're independent, don't rely heavily on third-party services, take ownership, and don't always fall back on escalation points, this could be a great...

  • Clinical Response Counsellor

    1 day ago

    Sydney, New South Wales, Australia ACCESSEAP Full time $60,000 - $90,000 per year

    AccessEAP is an Australian owned and not-for-profit organisation with over 30 years in the EAP industry. AccessEAP is very proud to be one of the founding members of the EAP industry in Australia. We develop and refine best practice from a diverse experience base across the broad range of industries that we work with.This role is a 12 month fixed term...

  • Clinical Incident Officer

    3 days ago

    Sydney, New South Wales, Australia HCA – Primary Health Services Full time $80,000 - $120,000 per year

    Company DescriptionHealthcare Australia (HCA) is a major provider of healthcare services across Australia, including allied health, primary care, recruitment, NDIS, care services, and training.In December 2024, we began providing health, mental health, and wellbeing services across the onshore Immigration Detention network. Our team of nurses, general...

  • Senior Manager

    2 weeks ago

    Sydney, New South Wales, Australia Fingermark Full time $120,000 - $180,000 per year

    Lead transformation across global support operationsBuild and empower high-performing teamsHybrid role based in SydneyShape and transform how global support services deliver technology to the world's biggest QSR brands.About FingermarkFingermark is a global tech company headquartered in Hastings, Hawke's Bay with locations and people based throughout New...