Clinical Incident Officer

2 days ago

Sydney, New South Wales, Australia HCA – Primary Health Services Full time $80,000 - $120,000 per year

Company Description

Healthcare Australia (HCA) is a major provider of healthcare services across Australia, including allied health, primary care, recruitment, NDIS, care services, and training.

In December 2024, we began providing health, mental health, and wellbeing services across the onshore Immigration Detention network. Our team of nurses, general practitioners, and allied health professionals offer a range of healthcare services, including health assessments, chronic disease management, health promotion, wound management, immunizations, and other primary health interventions.  HCA also launched a 24/7 Virtual Care Centre (VCC), offering remote healthcare through telehealth and video consultations to enhance onsite care for detainees.

Job Description

Are you a passionate Clinical Incident Officer with proven experience in incident investigations, ready to take the next step in your career?

We're looking for a Clinical Incident Officer who thrives on uncovering the why behind clinical incidents—someone who's confident in leading investigations and is driven by a commitment to safety, learning, and continuous improvement.

About the Role

As a Clinical Incident Officer, you'll lead thorough and timely investigations into clinical incidents, ensuring compliance with internal policies, procedures, and relevant standards. Your work will directly support better outcomes for patients and teams alike.

You'll collaborate with a wide range of internal and external stakeholders, providing education, feedback, and coaching to support a culture of safety, accountability, and learning.

This role will require the ability and willingness to travel state-wide to conduct audits, site visits, and support quality initiatives as required.

What You'll Bring

  • Minimum 2 years' experience in incident, complaint, or performance management
  • Proven background in clinical settings such as emergency, ICU, medical/surgical, or aged care
  • Strong skills in incident investigation, compliance, or clinical risk management
  • Ability to conduct thorough, objective, and professional investigations
  • Exceptional critical thinking, analytical, and problem-solving abilities
  • Clear and confident communication skills, both written and verbal
  • High levels of professionalism, integrity, and discretion
  • AHPRA Registered Health Practitioner (recent clinical practice highly desirable)
  • Qualifications in Incident Investigation Management (desirable)

Why Join Us?

  • HCA recognises that flexibility can improve employee wellbeing and provides all eligible office-based roles the opportunity to work from home up to 2 days per week on an informal basis
  • Generous leave entitlements – including your birthday off
  • Access to salary packaging and novated leasing through Smartgroup
  • Be part of a respected Australian organisation with over 3,000 dedicated professionals
  • Supportive team culture that values your contribution

Interested?

We'd love to hear from you For any questions, please reach out to:

Abraham Mahachi - 

Veterans are encouraged to apply.

At HCA, we value diversity and are committed to fostering an inclusive, safe, and respectful workplace for all.

  • Clinical Monitoring Manager

    2 days ago

    Sydney, New South Wales, Australia CTI Clinical Trial and Consulting Services Full time $120,000 - $180,000 per year

    Essential Functions:Collaborate with VP, Global Clinical Monitoring, Regional Head of Clinical Monitoring, and other members of CRA Management and Clinical Project Management on planning, assigning, and directing billable work assignments to CRAs, CMAs and ICRAs to ensure projects are properly resourced and study timelines are metAssist in collecting...

  • Clinical Governance Business Partner

    5 days ago

    Sydney, New South Wales, Australia Medibank Full time $90,000 - $120,000 per year

    Your career in healthcare made personalAt Medibank we've recently unified our health services under one brand – Amplar Health.With over 1000 employees, our nurses, GPs and other amazing allied health professionals our focus is on improving healthcare experiences and championing greater access, choice, and control for people in Australia when it comes to...

  • Cyber Incident Responder

    7 days ago

    Sydney, New South Wales, Australia Qantas Full time $120,000 - $180,000 per year

    Founded in the Queensland outback in 1920, Qantas has grown to be Australia's largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group's main business is the transportation of customers and freight using two complementary airline brands — Qantas and...

  • Clinical Development Officer

    1 week ago

    Sydney, New South Wales, Australia Infinite Aged Care Full time $80,000 - $120,000 per year

    The RoleReporting to the Senior Clinical Development Officer, this full time 6-month fixed-term position of Clinical Development Officer will work closely with General and Clinical Care Managers, as well as the Clinical Governance team, to deliver high-quality learning and development opportunities for our clinical and care support teams.This role supports...

  • Clinical Support Officer

    1 week ago

    Sydney, New South Wales, Australia St Vincent's Health Australia Full time $80,000 - $90,000 per year

    Job Description:Role title: Clinical Support OfficerRole type: Permanent full timeRole grade: Administration Officer Level 3, Year 1-2Department and location: Xavier Ward 7 South, St Vincent's Hospital, DarlinghurstSalary: $68, $70, super + salary packingBetter and fairer care. Always.We are St Vincent's Health Australia, Australia's largest not-for-profit...

  • Clinical Coordinator

    7 days ago

    Sydney, New South Wales, Australia Nursing Experts Services PTY LTD Full time $90,000 - $95,000 per year

    Join Our Caring Team as a Clinical Coordinator – Community NursingAre you ready to make a meaningful impact in a fast-paced, people-focused environment? We're a passionate, small business committed to delivering high-quality care across the community. As our Clinical Coordinator, you'll be instrumental in leading care delivery, supporting our growing team,...

  • Chief Medical Officer, Momentum Clinical Research

    4 days ago

    Sydney, New South Wales, Australia HardyGroup Full time $200,000 - $400,000 per year

    Pivotal Australasian medical leadership role advancing clinical research excellenceDrive strategic growth, clinical governance and innovation across a 20-site trans-Tasman networkShape the next generation of research leadership in a dynamic, growth-focused organisationTHE OPPORTUNITYMomentum Clinical Research (MCR) is seeking an experienced and commercially...

  • Clinical Nurse Consultant

    1 week ago

    Sydney, New South Wales, Australia Freshwater Day Surgery Full time $120,000 - $180,000 per year

    Company OverviewFreshwater Day Surgery is a privately owned day hospital dedicated to delivering exceptional healthcare on Sydney's stunning Northern Beaches. Offering unique expertise in ophthalmic surgery, Freshwater Day Surgery comprises two fully integrated theatres with state-of-the-art equipment and technology for anterior and posterior segment...

  • Clinical Coordinator

    2 weeks ago

    Sydney, New South Wales, Australia Unidex Healthcare Full time $90,000 - $120,000 per year

    About the Company: Unidex Healthcare are a privately owned recruitment company established in 2001 and operate across Australia, with our main offices in Victoria, New South Wales, South Australia, Northern Territory and Queensland. Unidex actively recruit for all areas in the healthcare field specialising in Disability Services, Support Services, and...

  • Clinical Lead

    2 weeks ago

    Sydney, New South Wales, Australia HEALTHDIRECT AUSTRALIA Full time $120,000 - $180,000 per year

    Our mission to provide reliable health information and virtual servicesDrive optimal health outcomes for the service, workforce, and our consumersHybrid working (2 days) in our Haymarket office, near Central stationAbout us At Healthdirect Australia we work with purpose and dedication to help Australians actively manage and improve their health. Our...