Hardware Technician

2 days ago

Arndell Park, New South Wales, Australia Radford Retail Solutions Pty Ltd Full time

Radford Retail is hiring a Full time Hardware Technician role in Alexandria, NSW. Apply now to be part of our team.

Requirements for this role:

  • Looking for candidates available to work:
  • Mon morning
  • Tue morning
  • Wed morning
  • Thu morning
  • Fri morning
  • More than 4 years of relevant work experience required for this role

About the role:

We are seeking an experienced ITAB Alphagate and Sigmagate Hardware Expert
 to join our team. The successful candidate will provide 
technical support, training, and guidance
 to field technicians and internal staff across our retail hardware operations.

This role is critical in ensuring the reliability, performance, and continual improvement of our ITAB and Sigmagate systems deployed across multiple sites.

Key Responsibilities:

  • Provide 
    advanced hardware support and troubleshooting
     for ITAB Alphagate and Sigmagate systems.
  • Assist and 
    train field technicians
     in installation, maintenance, and fault diagnosis.
  • Develop and deliver 
    training materials, documentation, and workshops
     for technical teams.
  • Collaborate with internal departments to ensure 
    smooth deployment and integration
     of hardware solutions.
  • Liaise with suppliers and manufacturers regarding technical issues and product updates.
  • Monitor and report on system performance, uptime, and incident trends.
  • Contribute to 
    continuous improvement initiatives
     related to gate hardware operations.

Skills and Experience
:

  • Minimum 
    5 years' hands-on experience
     with ITAB Alphagate or Sigmagate hardware systems.
  • Proven ability to 
    diagnose and resolve complex hardware issues
    .
  • Experience in 
    technical training and mentoring
     of field staff.
  • Strong understanding of 
    hardware integration with software and network systems
    .
  • Excellent communication and documentation skills.
  • Ability to work both 
    independently and collaboratively
     within a team environment.

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